10101 Brook Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Excellent service
Corin was friendly, knowledgeable, and helpful. He explained things in a way that was easy to understand and gave good feedback. Wonderful customer service and someone who knows what he's doing.
J, Richmond, VA
Service
Good experience. Quick repair on simple switch replacement. Internal light switch replacement.
Morgan M, Farnham, VA
Home service
He was knowledgeable and pleasant. Great job. First time using this service
Mary B, Dunnsville, VA
Technican
Very personable and knowledgeable. Found the problem immediately. Handled my barking dog well.
Barbara B, Ashland, VA
Bad news, good technician
Well, he basically had to tell me that I needed a new (GE Profile) refrigerator, but gave me some suggestions on how to make a claim to GE because its freezer just stopped working. He was professional and thorough.
Ann P, Mechanicsville, VA
Great service
He was very professional. He fixed the problem. I would highly recommend!
Amanda B, Glen Allen, VA
Problem solved
Very professional and knowledgeable of the products that were serviced. Respect for our property.
Deborah M, Ruther Glen, VA
Refrigerator/Freezer Repair
Darryl advised what needed to be done to repair and what to do prior to his return visit. He's excellent!
Stan P, Bumpass, VA
Repairman
Excellent service, on time, personable, very pleasant experience
Donna R, Mechanicsville, VA
Review of Service provided by Sears Home Service
I will start by saying that Jaekwon R. was amazing. He arrived near the time he was supposed to and quickly got to work fixing my appliance. His efforts were successful, and my ice maker is now working again. I would not give a high rating to the Sears Home Service communication system. Calls are forwarded to a call center outside the country and the service agents don't have access to important information. My first appointment was a "no show" and the second appointment was rescheduled. This was not a problem if I had known in advance, but when an appointment requires you to be home from 8-5, it becomes an issue when you don't get the reschedule information until that time.
Mark D, West Point, VA
