10101 Brook Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Air conditioner/AirHandler
Corin contacted me this afternoon to inform me that he was on his way to install my blower/squirrel cage. After having to wait 6 weeks for service, the longest time, I have ever had to wait for a service repair. The repair was done within 55 minutes. It is in my opinion that Sears hire the man power needed to service your customers. It is not fair to assign Corin to work and cover a large scale of territory here in Virginia, all by himself. I have a master protection plan and I have had my Heat Pump and Air handler since 2005 almost 20 years. I was thankful to communicate with the different Sears representatives through my phone calls, and they were helpful in getting my service issue escalated to an emergency appointment. Hoping that your man power will increase back to the way it used to be when a Sears Technican is needed for service. Therefore, I am giving Corin 5 stars. Thank you, Kind regards Angel Zagora
Angel Zagora, Ruther Glen, VA
Great and prompt service!
Very knowledgeable and friendly. Took the time to explain what the issue and address all my concerns.
Reginald B, Mechanicsvlle, VA
Fridge
Shek was my technical. He is so nice and professional and knowledgeable. He knows what he is doing. Should I need more assistance with the fridge I would request him. I would also recommend him!!
Susan W, Richmond, VA
A/C repair
Diagnosed and repaired the fault quickly and with no problems.
Patsy H, Bumpass, VA
Check air condition
Corin was very professional and friendly he knew exactly what he was doing.
Bernice J, Ruther Glen, VA
Happy with services provided by Sears technician Corin
Corn was professional and able to explain the reason why we did not have AC or heat for last 2 1/2 months. Our home warranty company has a 6-8 week wait time on providing services Needless to say we were elated to see Corin. He has come to our home 2-3 x in past. We feel at ease knowing he is knowledgeable and the person we need for the job.
Cathy H, Aylett, VA
Fridge
Shek is great. Very knowledgeable, professional, respectful and very nice!! I would request him if I had any other needs with my fridge!!
Susan W, Richmond, VA
Dryer repair
On time, polite and perform a quick and great job.
Betty C, Richmond, VA
Minor washer repair-good service and informational tips.
Great service! Repaired a loose power cord and provided helpful informational tips.
Thania H, Ruther Glen, VA
Washing Machine
Tyrese did an excellent job fixing my washing machine. He put in the new part and the washing machine is working great!
Craig K, Mechanicsvlle, VA
