10101 Brook Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Garage Door Opener
Marvin was extremely professional and kind. He really focused on the issue. My opener is 27yrs old and I haven't been able to close the door for 2 yrs! In a matter of about 25 mins, he had it a working great! Thank you Marvin!!
Patricia Felsher, Beaverdam, VA
Dishwasher repair
Daniel did a great job getting the dishwasher out and repaired with no issues.
Warren H, Glen Allen, VA
On time and efficient
Tyrese was very knowledgeable and installed my ice maker well. Very efficient!
Susan V, Mechanicsville, VA
Part replacement
He was very helpful in giving me tips on how to maintain my dishwasher to keep it performing as it should. Very pleased.
Norma G, Mechanicsvlle, VA
Refrigerator
I hope what he has done fixes the issue. He did notice a crack in the freezer wall and was going to notify Cinch.
Raleigh P, Tappahannock, VA
Repair of washer ring
Professional shut up on time, did great work. Did a great job!
Lynn T, Glen Allen, VA
Air conditioner/AirHandler
Corin contacted me this afternoon to inform me that he was on his way to install my blower/squirrel cage. After having to wait 6 weeks for service, the longest time, I have ever had to wait for a service repair. The repair was done within 55 minutes. It is in my opinion that Sears hire the man power needed to service your customers. It is not fair to assign Corin to work and cover a large scale of territory here in Virginia, all by himself. I have a master protection plan and I have had my Heat Pump and Air handler since 2005 almost 20 years. I was thankful to communicate with the different Sears representatives through my phone calls, and they were helpful in getting my service issue escalated to an emergency appointment. Hoping that your man power will increase back to the way it used to be when a Sears Technican is needed for service. Therefore, I am giving Corin 5 stars. Thank you, Kind regards Angel Zagora
Angel Zagora, Ruther Glen, VA
Great and prompt service!
Very knowledgeable and friendly. Took the time to explain what the issue and address all my concerns.
Reginald B, Mechanicsvlle, VA
Fridge
Shek was my technical. He is so nice and professional and knowledgeable. He knows what he is doing. Should I need more assistance with the fridge I would request him. I would also recommend him!!
Susan W, Richmond, VA
A/C repair
Diagnosed and repaired the fault quickly and with no problems.
Patsy H, Bumpass, VA
