1200 Towne Centre Blvd Spc C Reviews
Showing most recent reviews from verified customers of Sears Home Services
Awesome Austin!
Austin was quite nice and professional and helpful. Thanks, Steve P.
Steve P, Salem, UT
Very Good service
Good experience with them, wish the parts would come in sooner to get service sooner.
IG, Provo, UT
LG Ice Maker Service
The technition did a great job in repairing our Ice Maker he was very thorough in answering my questions and explaining what needed to be repaired. I'm just concerned when someone I don't know asks to use my bathroom. Surely there are fast food or gas stations he could have used before coming to my home
Marjorie C, Springville, UT
Samsung warranty repair
David was polite, friendly and efficient. All the relevant parts had arrived. He had diagnosed and replaced the drainage pump, cleaned up the mess and was out of here in less than an hour. We're back to doing the laundry😀. David gets five stars On the other side of this coin is the on-line scheduling system. What a nightmare that is. The fact that there is absolutely no way to talk to a human being is maddening. That system gets one star.
Bram S, South Jordan, UT
Washer pump replacement
I received no call ahead. I could have told the technician what was wrong and he could have brought the part. As it was, we had to wait two weeks for a 15 minute install. Then it was postponed another two days. I am grateful to have it fixed; but, it took entirely too long to get it done.
John B, Orem, UT
In-home consultation of refrigerator problems
Terry was punctual after notification. He was very capable and had his equipment with him. Took his time to examine the situation, but I needed to keep asking him what he has found to be the problem. Hour and a half working on the back part of the refrigerator, and results parts are not available anymore. Suggested getting a new fridge. I've had the fridge for 12 years and not one problem with it, except for replacement of ice-maker, that I replaced myself. I asked for an invoice and explanation of what was really wrong with the refrigerator. He said it would be sent via email. I am not satisfied with communication of company and service tech. Will consult another company.
Fran Christensen, Springville, UT
Poor performance
After 2 plus hours could not fix microwave. Did not have proper tools or experience for hard wiring. Company should have inquired about the wiring before accepting the job.
Marjorie R, Mapleton, UT
Sears Needs Help
Sherman did a fine job for us. However, three days before, no Sears serviceman/woman appeared, nor di ewe ever receive a call. All we got was an e0mail telling us that our service call had been rescheduled, all without contacting us to see if it was convenient or not. That is grossly satisfactory. My wife has told me we will not renew the Sears Protection Plan!
David Haughey, Murray, UT
Customer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on October 05, 2023
Washer
Automated booking is horrible. It took 2 weeks for first tech to show and within 5 minutes diagnose it. It then took another week to get the part and schedule another appointment. Fix was quick once parts available. Large 1" x 1" scratch left on side of washer.
Matt, Sandy, UT
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 19, 2023
Repiar.
This is the third time some one has come out to fix our stove. The stainless steel was scratched again, not installed properly and the oven won't produce the correct temperature. Very frustrating. Unable to call and get a live person to talk too. Are they want to do is scheduled another person.
Scott, Salt Lake Cty, UT
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 04, 2024
