4701 S Broadway Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not Helpful
Per my brother, your team was not helpful at all.
Debbie W, Lindale, TX
Cook top replacement
I was disappointed that it took two appointments to diagnose. Which was inconvenient to wait all day to find out it will be tomorrow. The exact same thing when the technician was scheduled to replace the cook top. It was scheduled to take place last Friday and it was done today Let the technician know he left his socket tool kit at my house.
Gari B, Holly Lk Rnch, TX
He performed service, but had me sign that I had refused ser
I wasn't pleased that he showed "refused service" lumped in with "refused warranty". I did refuse warranty, to him and everyone else who asked, but obviously I didn't refuse service. The problem with the ice maker was the the electrical connection at the bottom of the unit had come loose. He plugged it back in and the unit began working immediately. No parts required. Otherwise, I was pleased with results and professionalism I have always received with Sears Home Services.
Jan C, Emory, TX
Can't problem solve.
He couldn't figure out how to pull the dishwasher out from under our counter and gave up very quickly and tried to reschedule our appointment to next week "so we could have time to figure out how to get it out" for him. I just had a major surgery (hysterectomy and tumor removal) but had to get on the floor to examine it and took 30 seconds to get it out. Super disappointed in the lack of problem solving skills by the technician. He did replace the parts and the dishwasher is working.
Seanstephan M, Tyler, TX
he got it working but very expensive
When I scheduled the meeting I asked for 11:00 but he was here at 8:00 Almost $300 to replace ice maker. Way too much
Jon L, Canton, TX
Good Worker / However, Charges Excessive
The Repairman made the Repair Quickly and Successfully. However, I was Not told of the Repair Charges while here. The Charges were excessive when email came with Charges, I was shocked. I will seek local Repair service in the Future.
Fred Powell, Henderson, TX
Washing machine repair
Eli did fine but Choice would not do anything for us. No explanation either or a cost at all. Unfortunately I expected that because that's what these warranty companies seem to do. Last time I purchase these.
Mariah L, Larue, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 05, 2024
Unresolved
While one part was changed, she tried to leave while my machine was frozen and clearly not working. She came back in to view it and is assuming it is the pump not draining but it clearly drained. You could hear it drain and there was no water in the drum. The machine is still freezing in between cycles and is not working.
B. S., TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 25, 2024
No one has been here!
No one has come to my house. My dishwasher is not fixed. The parts are still in the boxes.
Carla H, Palestine, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 01, 2024
Didn't show up, tried to come unannounced 5 months later!!!
Our stove broke in March of 2024 They sent a refrigerator repair man Then they sent a stove repair man in May who DID NOT SHOW UP. No text, no call. My husband (a handyman) ended up having to fix it himself. We got a text in OCTOBER saying that our technician couldn't make it for our 5/10/24 appointment. Ummm... thanks for letting me know you never showed up five months ago. Then we get an email saying a technician is coming out today. Which they didn't. Literally the worst customer service in the universe. Would never ever recommend. Dishonest company. They do not stand by what they say they will do. I would leave ZERO stars if I could, but 1 star was the lowest it would let me. This company is a joke, and customers have to suffer.
Brandon O, Hideaway, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 07, 2024
