9570 Southwest Freeway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not so good
He came in to repair broken item but instead just recommending cosmetic. He did not even use any tool. Had to resubmit my request, the next tech opened the washer to see corroded basket. He was a waste of time and inexperience. Will not recommend.
John, TX
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 17, 2024
Bad Experience with Sears
My fridge was repaired around 13 time last 5 months, it seems that it can't be repaired any more. An experience tech from Sears advised me that Kenmore Elite was one of the bad model. Sears keep spending money on repairs, but it can't be repaired. When will Sears realize it more economical to replace the fridge rather then waisting money on repairs ??? I wish I can hear from Sears
Mohamed F, Sugar Land, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 16, 2024
Homeowner
The technician never showed up dor the repair. Need to reschedule
Tom N, Sugar Land, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 11, 2024
SERVICE OF TECHNICIAN
VERY BAD. HE DID NOT PERFORMED DIAGONISTIC OF REFRIGERATOR. LEFT WITHOUT TOUCHING AND CHECKING .
Kirtikumar D, Sugar Land, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 22, 2024
Very late well past window arrived well after 6pm for 1 to 5
Was scheduled to arrive between 1-5. Showed up after 6. That time was not acceptable. Cannot commit on ability but the lateness is totally unacceptable. Due to other commitments was not allowed in his fault for being so far outside of assigned window. Caused us to waste all day due to not arriving inside window. There fore gets zero ranking
Mark M, Sugar Land, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 08, 2024
Owner
Never showed and closed out the call as if he completed the task of repairing the LG refrigerator
Kelli W, Fresno, TX
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 18, 2024
Unprofessional
Nothing that I say will change how he told my husband he was there to show him how to work the washer. My husband said I dont need you to show me how to work a washer. I clearly canceled my appointment and confirmed it again this morning and they still showed up and I was charged for a service not rendered. And when I called the lady I spoke to this morning I told her that I canceled with her and she said that was not her problem and I had to call Choice Home Warranty. I called them and no results. Im frustrated and I am calling my bank and I will never deal with Sears again.
Tanisha B, Fresno, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 16, 2024
Poor Policy
I didn't get any services because Sears has a policy that before service is rendered we the consumer must agree its OK to damage our floors repairing the appliance. I'm tired of paying for others mistakes. Sears should provide Tech with material so that doesn't happen. My rating is not on the Tech it's on Sears.
Siren L, Missouri City, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 08, 2024
Dr K Moulton
5 Stars Highly Recommended Efficient , Knowledgeable and an individual who is trustworthy. Job completed satisfactorily.
Dr. M, Sugar Land, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 21, 2024
Refrigerator
He seems to not know how to communicate with the customer. Was unable to answer the questions asked. After 3 tries my refrigerator is still not working the way it was before he and the other techs started working on it.
Catherine B, Needville, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on March 22, 2024
