9570 Southwest Freeway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator Repair
Due to a power failure at my house which tripped the breaker to the plug of the refrigerator, power was lost when the technician arrived. When the technician used an extension cord to power the refrigerator, he stated that the unit is working. I told him that the unit is not working before power was lost. He did not believe me. After power resumed for over 10 hours the refrigerator is still not working. I am still waiting for the company to reschedule the repair. I will share my experience after the repair.
Kum C, Sugar Land, TX
Great a repair poor cleanup
Dirty water was left for me to take care of, the part we left for me to dispose of snd towel was left on the floor. This kept me from giving 5 stars
Shirley C, Sugar Land, TX
Kenmore refrigerator leak
The refrigerator repair estimate was very high. I declined it. The repair person told me that he will shut out the water. But the next day I still found some water in the floor and now I am hearing a constant "coughing" from my refrigerator freezer that is super annoying. All that started after the repairman left.
Maria S, Houston, TX
Water leak after tech left
This 2nd technician installed the water filling part your 1st technician ordered. He started the washer, it filled sufficiently, he then set it to empty. He pointed out the hoses looked worn but were not leaking. He said I could use the washer but suggested I replace the hoses soon. He left and I loaded and started the washer. It proceeded to leak all over the floor. Why didn't the 1st technician see the hose problem and include them in the part order?
Margaret H, Needville, TX
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on December 19, 2023
guy are just came for time pass
i am not satisfy this kind of service it is
Mehdi Q, Sugar Land, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 11, 2023
Not sure he knew what he was doing
Not satisfied
Darrell M, Missouri City, TX
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 24, 2023
Dryer
The tech was great but the vent duct should be part of the service
Tyrone J, Rosharon, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 27, 2023
Work done did not resolve problem
Problem still exist after work was done. We waited 24 hours for issue to be resolved but still exist. Need work redone.
Hassaan B, Richmond, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 27, 2023
GE Microwave REPAIR
I HAVE THE WORST EXPERINCES FROM SEARS. IT HAS NOTHING TO DO WITH THE TECNICIANS BUT WITH THE MANAGEMENT. IT IS EXTREMLY POOR. IT HAS BEEN OVER FOUR MONTHS SINCE THE REPAIR OF MY MICROWAVE STARTED, TO THIS DATE NOTHING HAS BEEN DONE AND I CAN NOT USE MY MICROWAVE. EACH WEEK THE MANAGER OR MANAGEMENT SENT TECNICIAN TO MY HOUSE WITHOUT MAKING SURE THE PARTS THEY CLAIM WAS ORDERED HAS BEEN SHIP AND CONSTANDLY SAYING PER CUSTOMERS REQUEST WHICH IS A LIE JUST TO MAKE THE COMPANY BELIVE THEY ARE DOING THIER WORK. FOUR PARTS WAS ORDERED I HAVE RECIVED THREE FOR THE PASS TWO MONTHS. NO ONE SEEMS TO FINE OUT WHATS GOING ON WITH THE COMPANY THEY ORDERED FROM . AT THIS POINT I WISH TO CANCELE MY POLICY GET MY MONEY BACK, OR I WILL SUE SEARS HOME WARRANTY FOR ALL I HAVE ENDURE THROUGH THE MONTHS.
Christina K, Missouri City, TX
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on November 21, 2024
Terrible
did not have good customer service, did not fix the issue.
Joel O, Missouri City, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 11, 2024
