2605 Preston Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Long time repair on washing machine.
Washing machine as leaking and repair service was out in a couple of days. Then the next day when I attempted laundry, the hot and cold settings were backward. Serviceman was out the next day and decided that another part was needed. Part ordered, but it took over 3 weeks for the part to be delivered. Service appointment set and machine repaired quickly. Just too long to receive the part needed.
Robert C, Plano, TX
Friendly service, but way too expensive
Friendly service and great communication, but the repair price was way too expensive!
Hilde V, Prosper, TX
Tec
Good job fast and quick fixing dryer unit. So I can use my dryer in same day
Paramasivam G, Carrollton, TX
AC new part install
The technicians did a good job installing the new part, but left a bit of a mess of cinders and charred material that flew all over the hallway and nearby bathroom from the torch igniting some insulation, that I had to clean up. And the foam insulation on the pipes and metallic tape is cut up and not put back on very cleanly. But other than that they did a good job. The unit is still struggling to cool, I was hoping it would be cooling better soon after install, but maybe it just needs some more time
Sean R, Little Elm, TX
Craftsman mower \ tractor repair.
Gary did a great job. He fixed my issue with cheerful professionalism, and I am very happy with the results.
Rick S, The Colony, TX
Great tech; marginal company
The tech Javodka was excellent and polite. The scheduling system is inflexible and will not give an appointment other than the expected day until the last minute, forcing you to keep a full day open
Bill K, Plano, TX
Master Protection Agreement
Disappointed. I have had younger service technicians that were a lot more thorough than what I got today. He touched all 9 appliances, test on each was alot briefer than I have ever had. You need people that have more energy to get the job done. Nice man; no energy to do a good job!
Barbara Martin, Mckinney, TX
Refrigerador
Still does not work; not happy with results. They took off mother board and out in a fan. Mother board was Probably and as well!
Eric E, Frisco, TX
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on October 22, 2024
Not happy
I couldn't wait 3 weeks for AC repairs in 100 degree weather. I paid out-of-pocket for repairs three weeks ago. That repairman replaced a motor, and put in 2 pounds of refrigerant. He stated I have a leak in the system, and my coil needs replacing. Today's repairman stated that home warranty will not approve a coil until the leak causes the system to fail. I had hoped my warranty company would have done the right thing in this circumstance. Apparently not.
Troy T, Prosper, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 24, 2024
Refrigerator repair
The technician put his filthy tools on my counter where I cook!!! He should have put them on the floor!!! Also, he stuck his hands and a filthy screwdriver inside where the ice is made!!! There is no way to sanitize that!!! If he had not put a new one in we would have had a major problem!!!! Teach them better!!!!
Art P, Frisco, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 21, 2023
