2605 Preston Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Luis seems to have repaired our Microwave problem.
Luis may have solved the 2 month old issue. Five parts were ordered by the prior two techs, and took 2 months to arrive. Only one part was needed by Luis! What a waste of your money and our time - we had house guests and dinner parties without a fuctioning micro wave. I am disappointed in the way Sears managed my problem but not in Luis for correcting the problem. One time the visiting tech did not want to treat it as a "covered Recall at no-charge" - I was on the phone with Sears for 40 minutes explaining that its a Recall. It's the case of "The left hand does not know what the right hand is doing". I have recently purchased an all-appliance home service agrreement with Sears and I am getting worried. Sincerely, Ramesh Mahtani +1-214-9234833
Ramesh M, Plano, TX
Washing machine repair
Very nice. !! Fixed the problem and was very quickly
Alan N, Plano, TX
GE Double Oven
Charles did a very nice job installing the parts and kept the kitchen work area clean.
Ben L, Celina, TX
Technical
Timothy was very professional and friendly He explained my problem and fixed it in a timely manner He was prepared he had part with him
Sarah B, Mckinney, TX
Dr Adam
The Repair individuals was very friendly , he called way ahead. He was extremely efficient, Very knowledgeable, Amiable And very attentive to all my needs. He explained the problem and he left the affected part with me and he did all the repairs on site quickly. He actually brought replacement parts in hand.. It was great. I had no downtime waiting for parts.! Excellent service provider
Adam A, Lewisville, TX
Excellent service.
Very professional, took time to validate all possible causes even after identifying the possible issue. Explained possible outcomes of different issues.
Pradeep P, Frisco, TX
Excellent service
Steve was great. He was able to quickly diagnose the problem, fix it while on site and a pleasure to deal with.
John W, The Colony, TX
Repair fridge
He was very nice and helpful. Thanks for sending Scott
Millie G, Frisco, TX
Excellent
Great work, thanks Scott for the thorough and detailed repair work
Charles K, Celina, TX
Ice maker service……
Scottie attempted to contact me shortly after the initial beginning time of our appt (8-12) but was unable to reach me due to a quirk with my phone, However, instead of canceling the appt due to his inability to contact me he persisted and we were eventually able to connect with me later and arrived within a few minutes of that contact. The necessary part had been discussed with the "virtual assistant" as well as the intake person and Scottie had it on his truck so following verification that indeed the ice maker needed a particular part to work properly he installed it and everything was back to normal. Scottie's professionalism and thoroughness was greatly appreciated as was his skill at actually performing the task. Very pleased with the service provided.
Jim L, Plano, TX
