2605 Preston Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Byron, Appliance Technician
Diagnostic on two concerns I had in reference to my Whirlpool Elite front-load washer. Byron was thorough in his assessment of my washer. He was polite and efficient. I would be glad to have him in my home again to provide appliance service. Sandra Floyd
Sandra F, Plano, TX
Very friendly reliable service!!
Tony was very friendly and provided honest feedback and answered all my questions. Professional appearance and demeanor.
Cassandra D, Mckinney, TX
Repair
Good timing and communication
Kehinde O, Melissa, TX
Fridge rrosir
Terrible ., 7 months since the problem . Still not solved .. can't believe you folks such bad technicians
Sangeeta R, Plano, TX
Awesome!!
Was super nice and helped us solve our problem without trying to upsell us or needlessly spend money on repairs. Very happy!!!
Joanne C, Mckinney, TX
Owner
Anny was very professional and extremely knowledgeable. Thank you for sending him our way
Dora B, Mckinney, TX
Fantastic and considerate
Noah did a great job, I would highly recommend him to anyone as a fantastic tech! I appreciate that he took time to explain the problem, as well as fixing it.
Andrea S, Plano, TX
Great service call
Wonderful service mindset and explains in detail what is wrong and what is needed.
Paul K, Mckinney, TX
Dryer
He was called because I had getting a small load of clothes to dry after running the clothes twice and afterwards trying to get a pair of pants to dry. When checking it thoroughly, he was unable to find anything wrong with it.
Deanna H, Frisco, TX
Luis seems to have repaired our Microwave problem.
Luis may have solved the 2 month old issue. Five parts were ordered by the prior two techs, and took 2 months to arrive. Only one part was needed by Luis! What a waste of your money and our time - we had house guests and dinner parties without a fuctioning micro wave. I am disappointed in the way Sears managed my problem but not in Luis for correcting the problem. One time the visiting tech did not want to treat it as a "covered Recall at no-charge" - I was on the phone with Sears for 40 minutes explaining that its a Recall. It's the case of "The left hand does not know what the right hand is doing". I have recently purchased an all-appliance home service agrreement with Sears and I am getting worried. Sincerely, Ramesh Mahtani +1-214-9234833
Ramesh M, Plano, TX
