2605 Preston Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
AC service
AC did not work after being repaired , had to call back again to reschedule for a 2nd time. Tech should have tested and made sure AC was cooling down
NY, Frisco, TX
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 19, 2023
Rude and wasn't transparent
Hussein stated my washer's door was leaking because of mold. However water isn't coming from the door. It's coming from underneath. It's clearly mechanical. He then said he saw the leak after he took the door off and it's coming from inside the door. He then began to argue with me while on the phone with your representative. He was rude and he's professional.
Vinay K, Plano, TX
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 22, 2024
Dissapoonted
The other service tech saw that the key pad was bad and this service tech was probably lazy in not installing the pad and took it with him !
Eric E, Frisco, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 08, 2024
Tech walk out
Tech walkout with out looking the issue. Stated can't fix…
Sergi B, The Colony, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 13, 2024
Owner
This person is big lier , he never show up and didn't call , also did flsign the paper by self I hate these kind services last three month I have headache , from Sears Ashfaq Ahmed I need to done my refrigerator to fixed , all parts arrived and sitting in my house last three months , every time schedule the service order No one show up and they are lying Ashfaq
Kulsoom A, Frisco, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on July 18, 2024
refrigerator maintenance and cleaning
He just checked if it is in good condition and left in 5 min. No cleaning done.
Meenakshi R, Frisco, TX
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on July 12, 2024
No good
Not good service provider . My issue was not resolved
Diljit S, Mckinney, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 27, 2024
Refrigerator Repair worse than before it was repaired.
My refrigerator issue is not resolved. It's worse now. At least before the temperature would drop to normal. (37 degrees) Now it's stuck at 54 degrees and all my food will go bad. I called sears to schedule a callback and they are making me wait till Wednesday (today is Monday) to schedule another tech, by then all my food will have gone bad. Very dissatisfied and disappointed.
Florence K, Frisco, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 05, 2024
Worst technician, took so long for the diagnosis.
Worst technician, took so long for the diagnosis I wouldn't recommend.
Upendar C, Plano, TX
Customer service response - Dear Upendar thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 05, 2023
Refrigerator
I can't get a number low enough to rate the tech because he never showed up. I was informed by HWA that Sears suddenly realized they couldn't repair an LG appliance two weeks after they were assigned the service. There doesn't seem to be anyone at Sears that is capable of getting anything done. My refrigerator has been down almost 3 weeks.
Kerry A, Mckinney, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 28, 2023
