1502 Harvey Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lazy
The refrigerator works for now. Service guy was on the phone the whole time also when he sauntered the part he blew soot all over the house. On our last repair we did not have such a mess. Lastly when the tech was leaving he left all the extra part and insulation it was stated he was going to send them back. He did not complete the job that was ordered from GE. Lastly he did not even screw the panel to the back of the refrigerator. Who know how long this repair will last us.
Zach T, Somerville, TX
Webb refrigerator
Refrigerator still isn't fixed and now doesn't work at all. Please send someone immediately to fix the problem.
Yvette W, Round Top, TX
Washer parts replaced
The washer is not fixed. He did not stay to ensure it was working. It flooded my laundry room. Now we need another service appt
Lyn S, Franklin, TX
Good but difficult to reach them by phone :-/
The service and the team were all good but when I needed to call, took me ages.
Janaina D, College Sta, TX
Oven working after electrician looked at it
Mike looked at the oven and decided the electrician had wired something wrong and wanted to delete my warranty. He did speak with my electrician but would not come back in with electrician to review the work because he said he had closed the order and was going to delete my warranty. My electrician came in looked at the wires but found some different wires at the box were connected wrong. Don't know who connected them this way. Long story short the electrician got the oven working and I would like the warranty reinstated.
Karen J, Midway, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 09, 2025
homeowner
showed up on time, completed job, very polite and courteous
Mary Z, Marquez, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 15, 2024
Owner
Did not show up my range not finished
Fuad S, Huntsville, TX
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 29, 2024
ICEMAKER repair
ICEMAKER is not making ice. It's made ONE tray in FOUR and a HALF HOURS!! This is unacceptable.
Lynda A, Caldwell, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 05, 2023
Home owner
Sears has made multiple visits since September and problem is still not fixed. On this visit I was told need to run vinegar thru dishwasher. I have done this twice and. Still getting error I20. After tech left got another I20. If you can't fix it why can't it be replaced?
Mary Z, Marquez, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 28, 2024
Unacceptable!
This is the 3rd tech that been to my residence! My washer used still NOT WORKING PROPERLY!!! Can someone call me asap I'd like to file a complaint! 7132596396
Charles L, Chappell Hill, TX
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 02, 2024
