6461 Eastex Fwy Reviews
Showing most recent reviews from verified customers of Sears Home Services
DW repair
William was knowledgable and pleasant to do business with. He represents your company in a professional manner.
Janet E, Beaumont, TX
Repair Whirlpool Double Oven
Inspected oven and found that the control board was not working. Search for parts showed that the control board is no longer available. Made recommendations related to buying and installing a new oven as well as recommendations for sears home appliance warranty. They provided useful information related to appliances in general.
Amery C, Beaumont, TX
Service by Patrick
Patrick was pleasant, friendly and professional; did what he needed to do. I did have him explain to a friend that was here what his findings were, which was a new outlet. After leaving my friend did find there was a burnt wire and was able to fix the problem.
Lynda R, Lumberton, TX
Washing Machine
The washing machine could not be fixed. Not service repairmans fault.
Karen Y, Kirbyville, TX
Local doing fine, Corporate not so
While I get good information and results from the local service person, Corporate Sears is not very responsive. Unable to talk to a human and discuss the issue or problem with the refrigerator. Scheduling is horrendous with 7AM to 6PM ranges and last minute cancellation (2X) without explanation. And still the refrigerator is not working....
Pedro A, Beaumont, TX
Samsung Dryer repair
I had a very good experience with the repairman. He called and let me know when he would be here, and he was on time. When finished, he showed me it was working.
Cindy R, Kountze, TX
Tech ok - service cost too high
Tech provided all information I needed to know to to make decision either to repair or decline - I declined. Will not use Sears alias All Repair again. Estimate cost too high.!
Karen D, Beaumont, TX
Refrigerator is still broken
Technician was very polite however the part shipped and installed did NOT fix the problem. Refrigerator is still broken. Additional services to repair is still required. Spoke with the tech before he left and he confirmed the refrigerator is still broke.
Heather S, Silsbee, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 21, 2024
Too expensive. No service provided
The fee to show up is way too expensive. Find another alternative.
Robert L, Beaumont, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 25, 2023
Job not completed... Dryer no longer functions
After the technician left, I washed a load of clothes that night. When they were completed, I put them in the dryer. I went to put another load in dryer today only to find the clothes still wet from the night before. I contacted the technician and he told me I was going to have to contact Sears to get him back out. I did so. After 5 calls and an hour of wasted time, I finally got someone to get it scheduled for a technician to come out and fix it on this day. Fast forward two hours... I get a call from Sears telling me they cannot complete the repair today.... They want to reschedule it for 4 days from now. I told them I needed to speak to a supervisor, but amazingly one was not available. They could only send a message to them that they would get back to me within 24 business hours... Meaning the same 4 days for them to get around to even get back to me because it's a holiday weekend. Horrible service from SEARS HOME SERVICES. AVOID AT ALL COST!!!
W., Texas
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 25, 2024
