6461 Eastex Fwy Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ripoff
Know it all. More talk than work and does not listen. Basically lied to get money for no work.
Latausha M, Silsbee, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 03, 2023
Worst experience ever.
Woke up this morning and realized that the refrigerator we purchased from sears some time in 2019 wasn't cooling. I called the 1800 number listed inside the door and was greeted with a very helpful and nice lady that helped set up the appointment for the technician to come out and see what the issue was. She informed me that there would be a 99.00 service charge if we declined the work which was acceptable. 2 hours later I received a text message stating that the technician was on his way. 2 plus hours after receiving the text message the technician called my cell to ask about the issues and I explained the it just stopped cooling and that after some research on the internet that I thought it was the compressor and that if that was the issue it should be covered under the warranty. The Technician asked me if I had the receipt from when we purchased it. Now that question raised a red flag in my mind so I asked why would you ask me if I had a receipt for an appliance we purchased 4 years ago unless you are trying to figure out how not to make it warranty claim. He became defensive and said it's not me it's the company that is requesting this to prove that we were the original owner. I stated that this information should be accessible through Sears and or its affiliates and that in no way that it matters who the original owner is anyway because the warranty follows the product not the original owner. Then I asked if this repair man was working for Sears or was he a contractor working for Sears. He states that he worked for Sears. I don't believe that this is true because he stated that he had to have a receipt in order to be reimbursed. We bought all our appliances from Sears and have had great service in the past. I can honestly say that we never experienced such dishonesty from a company like this before. It's not the money if the appliance wasn't covered we would have paid the bill to get repaired. We will pay someone else before you to repair it or replace it.
Elizabeth R, Beaumont, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 02, 2023
