6461 Eastex Fwy Reviews
Showing most recent reviews from verified customers of Sears Home Services
Angela Plake
My repairman was fabulous! He communicated his arrival time and was prompt. My only issue is the AI service that schedules. My appointment was canceled and rescheduled after I had cleared my schedule to allow for a full day of waiting. You cannot call and get a person to talk to. I do not like everything being AI. Thankfully, my tech actually called the day of service to verify that I would be available.
Customer service response - Thank you for your positive feedback, Angela. We're glad to hear your repairman was fabulous and communicated well, and we're sorry for the inconvenience with the scheduling system; please contact us directly for further assistance.
Sears Home Services on March 27, 2025
Shelly Cuniff
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 26, 2025
Jerry Kuist
The man came on time saw what needed to be completed started making phone calls to get to the bottom of this long time open repair ticket.
Customer service response - Thank you for your positive feedback, Jerry. We're glad to hear our technician was prompt and proactive in addressing your repair needs!
Sears Home Services on March 23, 2025
Howard Blackwell
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 20, 2025
Patrick Calhoun
Friendly, professional service.
Customer service response - Thank you for your positive feedback, Patrick. We're glad to hear you appreciated our friendly and professional service!
Sears Home Services on March 16, 2025
Donnella Looger
Repairman Larry was on time, worked quickly and carefully protected surfaces from damage.
Customer service response - Thank you for your positive feedback, Donnella. We're delighted to hear that Larry was punctual, efficient, and careful in protecting your surfaces!
Sears Home Services on February 13, 2025
Raghurami Reddy
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on February 06, 2025
Amy Shadden
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on February 01, 2025
Helen Steward
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 30, 2025
Alice Staten
The technician was very friendly very patient went over and above his duty communicated with me, explained everything he was doing, and what was going on. We need more people like him, but my problem is still not fixed, but he tried everything he could think of and I’m very thankful for that.
Customer service response - Thank you for your positive feedback, Alice. We're glad to hear our technician was friendly, patient, and communicative, and we're sorry to hear your problem isn't fixed yet; please contact us directly so we can assist further.
Sears Home Services on January 27, 2025
