12625 N I-H 35 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Issue not resolved
Tech came to replace the inverter on my fridge yesterday and did not confirm everything was working. Said the fridge would work in 24 hrs but the fridge is still not working.
Olo Olu, Round Rock, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 10, 2024
Never Again!
I will never again go through Sears or rather a third party who says they are Sears. (A & D Repair). The only star is bcz of the repair tech himself. He was kind and respectful. The company itself can kick rocks. They did nothing to care about fixing my refrigerator in a timely manner at all. Took almost two months. And no priority for them having to reorder it after waiting two weeks for nothing bcz of their fault. Order 10729066. Never again!
Jennifer H, Round Rock, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 09, 2024
Awful, condescending, lazy
I won't ever wish this technician on anyone. He bad mouthed the warranty company and still didn't fix the AC system from freezing up daily. He's been to my house twice!
Elle, Round Rock, TX
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on August 10, 2024
He had a terrible attitude and didn't want to work
He took the parts ordered and didn't even put in the notes that the fridge was unrepairable. He only put that there was a leak inside. And this time when he came he didn't even stay 30 seconds before he said I'm outta here. And walked out!!! Very rude and unprofessional!!!
Andrea M, Austin, TX
Customer service response - Andrea, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 01, 2024
Did not show up
He did not show up to the appointment. No call either
David M, Pflugerville, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 10, 2024
Can't rate low enough
Our appointment schedule showed an initial arrival time at 2:30, then updated to 3:47. I ran an errand knowing that the tech is supposed to call 30 minutes before arrival (he did not). At 12:25 the site updated to show a 1:05 arrival. At 12:30 pm, the tech called to get more details on the problem. I told him I was 20 minutes away, but was on my way. He said he could only wait 5 minutes, but would try to make it back at 3:00. He did not come back. Text messages and phone calls to the source phone were not answered. Next appointment is 5 days off - less business days, but don't tell our laundry that.
Claudia S, Austin, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 28, 2024
Not very competent
He was supposed to insulate both these parts. He only insulated one of them so it'll last one year instead of 10 years. He should have insulated both parts so they would last 10 years and the foam would not get warped
Ben, Georgetown, TX
Customer service response - We apologize for the difficulties your recent service has caused. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on June 20, 2024
This seems like AMERICAN HOME SHIELD SERVICES
The technician was here less than 10 minutes. He spent more time telling me what he couldn't do. No tests were performed and no paperwork provided. I felt so dismissed and frustrated.
Kenya B, Elgin, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 30, 2024
Technician Walked Out
Dishwasher repair appears completed. Tech did not speak to me before leaving, left a mess in the kitchen (water/chemicals spilled on floor, parts/boxes strewn across countertop). I had no indication that he was done until I heard him walk out and not come back. Sears support was useless in receiving this feedback and only barely confirmed that the service was done.
John T, Austin, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at "[email protected]" with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on May 24, 2024
Terrible service
Fridge still isn't fixed after one month! I was told they called wArrenty company to ok the ordering of new parts to finally fix fridge and the wArrenty company stated that never happened. Back at square one with a broken fridge. Window of 8-5 is insane esp after coming out 4X to never fix the fridge and the last time it was almost 5:30 before they came out and I still don't have a functioning fridge!
Na, Pflugerville, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 21, 2024
