12625 N I-H 35 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Frigidaire wall air conditioner
Richard diagnosed the problem but was unable to proceed because a wooden frame prevented around the AC has to first be removed. He patiently answered our questions and recommended next steps. He was professional and helpful.
Mary L, Austin, TX
Excellent Service
very friendly, expert service and professional
David F, Pflugerville, TX
Willie is the best
He's very professional knows what he's doing and friendly
Kenneth F, Dime Box, TX
Great work!
Thomas was fantastic. He called to give me a smaller window of arrival and then called when he was on the way. He diagnosed and fixed the problem (after the parts arrived) in a timely manner and he was pleasant to be around. I would welcome him back at any time.
Christina M, Austin, TX
Ok
Nothing
An L, Austin, TX
Larry does his job with exceeding EXCELLENCE
When Larry came in I told him he was the answer to my prayers this morning! Larry worked with great diligence to resolve my AC issues. Larry went over and beyond what any Sears Service Man has ever done through all the DECADES we've been maintaining our business with Sears Services.
Juanita Turner, Austin, TX
Microwave
Frank was ok. Your warranty program sucks. That pretty much sums it up
Bruce B, Round Rock, TX
Unfinished job
I contacted Sears Home Services because of good experiences in the past. Not so now. Slow response, slow repair, and left unfinished. This company is not what it used to be. I will be cancelling my warranty with them, will not ever call them again, and never, ever recommend them to anyone.
Michael C, Taylor, TX
Quiet tech
He wasn't very communicative. Looked like he just wanted to just do the job and leave. I had to ask him questions. I hope he did a good job. Time will tell.
Anthony S, Austin, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 26, 2023
Unprofessional Technician
Arrived late, impatient, in a hurry, rude, didn't know how to accept payment with a credit card, wanted to use the customer's phone (never acceptable), set his phone and other things on the hood of the customer's car (never acceptable). Should not work in a position that requires interacting with customers. Overall--unprofessional, didn't seem very competent, and not a good value for the money.
Disappointed Customer, USA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 11, 2024
