12625 N I-H 35 Reviews
Showing most recent reviews from verified customers of Sears Home Services
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Haven't heard from technicians and our appointment was between 8am and 5pm today. Text or phone call would be great...!
Pamela D, Pflugerville, TX
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 18, 2023
Worst service ever
No one takes care of the issue and transfers 1 to another. I tried to find the direct information to get it fixed no one helped
Ebubekir O, Pflugerville, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 28, 2023
Unhappy customers
I would like to express my concern about the serviced that I received from you that: the time for the technician to come to my house is not very good. The last appointment the technician didn't get here until after 6pm.I been waiting all day from 8 to 5pm. This is not good because I can't do anything all day
Joe P, Austin, TX
Customer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 21, 2023
Ac system
The technician kept me waiting for several hours and kept changing his arrival time from 11:16 am to 1 pm and finally to 8 pm. He finally called me and informed me that Sears does not do the work that needed to done and cancelled the appointment.
M. K, Austin, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 17, 2023
WORST Company on planet - Technician never showed up..
SEARS HOME SERVICES, the forever RESCHEDULING company. Days with no dryer - 78 (SEVENTY EIGHT) days and counting (since May 26)..read below: Called my warranty company for an LG dryer. They use Sears Home Services, the WORST on the planet. It's 78 days and still the issue is unresolved. The replacement parts have been waiting for over a month for installation. Sears Home Services keeps RESCHEDULING their Appt WITH NO REASON . Sears has rescheduled their appointment 7 (SEVEN) times. See my trail of tears below: May 26 - Warranty Claim Created May 27 - Sears Home Services assigned to claim Jun 2 - Sears Appt Scheduled for Jun 5 Jun 5 - Sears RESCHEDULED appt to Jun 13 Jun 5 - Sears RESCHEDULED appt to Jun 9 Jun 9 - Diagnosis done by Sears Technician. Parts ordered. Jun 9 - Sears Appt scheduled for Jun 21 for parts installation Jun 20 - All parts delivered Jun 15 - Sears RESCHEDULED appt to Jun 27 Jun 23 - Sears RESCHEDULED appt to Jul 7 Jul 7 - Sears technician shows up and says can't do job since his coworker did not show up Jul 7 - Sears RESCHEDULED appt to Jul 21 Jul 21 - Sears RESCHEDULED appt to Aug 1 Aug 1 - Sears RESCHEDULED appt to Aug 10 Aug 9 - contacted Sears support, they assured a Sears technician will visit between 8 AM and 11 AM on Aug 10. Aug 10 - for all the brave assurance provided by Sears support, Sears technician never showed up. Sears sent me a note saying the service is complete and asked to rate the service. ABSOLUTELY RIDICULOUS It is really surprising how this company can ever stay in business.
Tomydas P, Round Rock, TX
Customer service response - Hi Tomydas, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on August 11, 2023
Did t find the problem with the washer.
He said it was the wall units that were not working, but it appears the water comes to the washer but the washer will not fill.
Judy G, Pflugerville, TX
Customer service response - Hi, Judy, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on July 28, 2023
Dryer repair
Problem was not fixed. The dryer is still not working
Pedro H, Manor, TX
Customer service response - Dear Pedro, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 27, 2023
