2801 Wilma Rudolph Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Waiting
When warranty services post service request stop picking them up if people have to wait in the middle of summer fro 3 weeks for you guys too show up to fix the ac.
Moise F, Clarksville, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 28, 2024
Horrible Employee
Refused to fix my appliance! Extremely uneducated, not helpful, very unprofessional, very poorly presented, and refused to give his mangers information! This employee needs to be fired or properly trained, what a waste of time, I'm very disappointed!
Kimberly G, Elkton, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 26, 2024
Bad
Not fixed. Won't drain or spin. Water all over the floor again. Big mess. Stupid people.
Shelia S, Princeton, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 08, 2024
service call
horrible experience, rude and unprofessional, all he did was look for reasons not to repair my oven. made me miss a day of work and showed up at 6 o clock
Greg R, Charlotte, TN
Customer service response - We apologize for the difficulties your recent service has caused. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 01, 2024
Maintenance & cleaning
Did not receive a good cleaning at all. Did not even come with his own cleaning supplies we had to provide rags & vinegar only for it to not even be cleaned well in the end. I have pictures of the aftermath & im not pleased with the service i received.
Edgar E, Pleasant View, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 12, 2024
I was very unsatisfied with my technician
I felt like my technician did a rush job on my refrigerator repair. He didn't even check to make sure it was working before he was heading out. When I asked him if he could make sure it worked(my ice machine) he told me "you just have to turn it on, it's basic". I couldn't find the switch on the front of fridge like he said because it wasn't there! When he finally came in to help me after I asked again, he seemed unpleasantly bothered and it took him awhile to find this "basic switch" that was inside the fridge! Not on the outside. Needless to say, my ice maker is still not working so they are sending out another tech to fix it next week! Smh. I'm very disappointed! I pay for my service plan faithfully. Yet I'm without ice another week! Smh.
Maquia A, Clarksville, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 20, 2023
Service time
This was the absolute worst service I have ever had! it took Sears over 45 days to HONOR its appointment times. And many of the reschedule were NEVER communicated to me. I took vacation days to be here, only to get a cancelation update once I CALLED TO CHECK the status of the technician. I can not get my vacation days back!
Fred C, Clarksville, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 12, 2023
Didn't fix fridge, Unhelpful, left a mess, dented my fridge
Freezer still isn't cooling, he didn't check his work before he left, he left a huge mess everywhere, left parts behind that had to be disposed of, and was very unhelpful, we have been without a fridge for 2 months now and now we still don't have a freezer.
Jeremy D, Clarksville, TN
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 25, 2023
Waste of money
I'm not exactly sure what his problem was could have been drunk could have been on medication could have been on whatever or just some natural medical problem I will never ever call or request the services of this company again waste of my time took two weeks to schedule an appointment and he's not even sure he fixed it
Chris, Pleasant View, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 18, 2023
Poor
Not a good technical at All. Never call the customer at all. The customer checked his availability 4 times from 12:30 pm it changes 6 times before he arrives at the house.
Redell W, Clarksville, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 17, 2023
