7801 Rivers Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
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Brian did not show up or do anything for the range today. The oven does not heat evenly.
Hugh M, Goose Creek, SC
Customer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on September 11, 2024
On Time - Efficient
The technician called 15 minutes before arriving. He quickly diagnosed the problem and made the repairs.
Ted B, Goose Creek, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 26, 2024
You don't care about your insurance customers.
James was assigned to my job but he is not qualified to work on HVAC which is my problem.
Edward Dyckman, Daniel Island, SC
Customer service response - Dear Edward thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 26, 2024
Worst company ever
3months of cancelled appointments and not by me. Two different repairman at the very beginning of my journey and w different opinions as to what was wrong with my fridge and ordered parts delivered and NEVER installed! I will never call or allow Sears in my house again! Correspondence and complaints are a joke to this company and one hand does not know what the other hand is doing! I would advise anyone that needs any appliances not buy Sears! GO ELSEWHERE for your needs!
Les N, Summerville, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 25, 2024
Clarification
Please have someonein leadership call, so that I can have a discussion. I would like clarification on something.
C. M., Summerville, SC
Customer service response - Dear Member thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 16, 2024
Poor Work
Brandon axted as if he didn't want to be in my home. In 10 minutes, he decided that my capacitor needed to be replaced. When he did this, the temp in my home was 81 degrees. It is now 82 degrees. I was rescheduled for July 2nd. This is highly unacceptable. I can not be in heat and suffering for 2 weeks! I am a man with a disability, and I collect disability payments. I need the A/C. If you do not come out immediately, I will report you to any and all agencies necessary.
Glenn Z, Summerville, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on June 18, 2024
Disappointed
Waited all morning and afternoon. After receiving the text the technician was on the way. 2 hrs later I get a rate you technician and said that he had arrived but nobody ever came!
Eric B, Summerton, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 31, 2024
Home gas heating system
Our home warranty is with Choice Home Warranty but was serviced by Sears under their contract with Sears. First I will say that once your service men came and then came back they were very helpful and polite. However, the lack of customer service displayed by your Sears team was horrible. The initial inspection to diagnose the problem was handled with great expediency but the follow-up left us with the distinct impression that you DO NOT consider your commitment to your Choice Home Warranty clients at all a serious commitment! Our case got rescheduled 4 times, each on the day of service that had been scheduled for us. Each of the 4 times we had received multiple reminders that we had to be home all day waiting for your workmen. Each of the 4 times we had received up to five reminders of the date and time beginning a week before and going to the day of. This is a major office scheduling glitch that should not happen once let alone 4 times. This meant that my husband had to cancel his plans. The additional month without our gas heating cost us a heating bill of over $400 I would have expected way better service from SEARS than this.
Christiana P, Walterboro, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 27, 2024
WASHER REPAIR
THE TECHNICIAN TOLD ME EVERYTHING WAS WORKING AFTER HE FINISHED. HE TOLD ME HE RAN IT THRU ALL THE CYCLES. I PROCEEDED TO REWASH THE CLOTHES THAT HAD BEEN SITTING IN THE WASHER SINCE 12/18/23. IT STOPPED ON THE RINSE CYCLE AND GAVE AN ERROR REPORT OF E:04. I AM TOTALLY DISGUSTED AS THIS IS THE SAME ORIGINAL PROBLEM. I NEED MY WASHING MACHINE. MY CLOTHES, TOWELS, SHEETS, ETC ARE PILING UP.
Sarah R, N Charleston, SC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 23, 2024
The problem was not corrected
The technician stated there was some loose connection & did temporally fix it. 4 hours after he left the water supply in fridge stopped & it is displaying an error message. If there was loose connection it the wires had to be fixed. But he didn't do anything to fix the issue.
Atia K, Walterboro, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on November 02, 2023
