7801 Rivers Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Whirlpool Micowave
Not very happy second time Choice Warenty sent Sears out and they say because the model and serial number are not on my microwave they can not fix it.. He was gone less than 5 min called Whirlpool and gave them the serial TR7 43 49 and they gave me the model # WMH53521HZO sent me the parts list and the manual..........
Tammy L, Goose Creek, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 24, 2023
Great maintenance visit!
Professional and knowledgeable!
Martin M, Summerville, SC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 18, 2023
Repair
Only one star given. Preferred to be none. Not good. Service technician did not arrive till after 6pm and didn't leave until close 8.30pm. Had great difficulty in trying to put the oven door back together after replacing the interior glass on the door. I was helping with looking up part numbers and schematics to assist in the repair. He had to make 2 phone calls to support people to help. Finally after putting it back together I come to find out the next day that the glass shifted back and forth when I wiped it. Set up another device call to have technician come out and finish repair. Ended up cancelling that appointment after I figured out that the screws were not tight enough to hold the glass door securely. I do not have confidence in sears repairs anymore.
Catherine J, Summerville, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 05, 2023
Washer diagnostic
Not satisfied with service the waiting for technician was 7 hrs, to be told cost for repairs would be $ 707.00 over priced. New washer could be purchased for that amount of monies.
Amanda W, N Charleston, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 26, 2023
NOT WORKING
Machine is still not working right ! Right after he left I started a load and it's not agitating right! A rod or a couple are busted!
Kelli M, Summerville, SC
Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on September 25, 2023
Washer repair
The person who came out didn't know what they'd were doing. I called a repair man for washer and dryers and he had the problem fixed in 10 min. Yall charged me for nothing I guess that's how you get your money. You will not have good luck in business hijacking customers. I will never use you again
Alice Z, N Charleston, SC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 13, 2023
Not personable
He was not very personable until the very end. If I let someone into my home I expect them to at least tell me what is going on. He did at the very end.
Donna N, Goose Creek, SC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 08, 2023
Bipolar Repair Tech
When the tech arrived to my home on June 28 he was nice I thought. He claimed he'd fixed the problem. However, hr said I needed an electrician. I got on any only thing hr found was the power handle to outside unit was broken. The tech return July 17th rude and had a very aggressive tone with me as if I were the problem. I was nice and cordial. I guess he was upset bc I found out he broke the shut off Val ve to the unit. I showed him and he didn't say a word. That's the reason it didn't work. It was running fine before he came on June 28th. It wasn't blowing cool air and we all know that's more than likely system needed Freon. After his attitude and actions on July 17th I didn't want him returning a third time. He chose a job that requires him to work in the hot or cold weather.
Kimberly R, Goose Creek, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 29, 2023
