7801 Rivers Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Keith Repair
Keith did a fine job. I give him a 10 out of 1-10. Customer service I give a 2 out of 10. Justification for this was submitted separately.
Claude C, Mcclellanvle, SC
2
My machine is not working. It's doing the same thing that it was before he came here I need to make an appointment. So I can wash my laundry.
Anna E, Goose Creek, SC
Review of visit today
I do feel this could have been turned over to another company sooner. I was informed today that Sears doesn't flush lines. I wasn't aware that was a possibility at the last visit. I was told it was condensation and to be sure to make sure both filters in place. Now I have to wait another week with water draining on the floor and damaging my floor
Wanda M, Summerville, SC
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 23, 2024
Mr
Hi, according to the technician, the system cannot be serviced because they couldn't find the serial number and model number so basically he just checked the pressure which I think there's still something going on since the air is not cold enough in my opinion!
Roque U, Summerville, SC
Customer service response - Roque, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on May 22, 2024
Pretty rude
Our service provider was pretty rude and dismissive. We have an expensive Bosch dishwasher that started making a loud rumble. The service provider blamed it on low temp water and suds. No conditions have changed as to how we use the dishwasher. I don't feel like our issue was handled.
Unhappy, Ladson, SC
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 13, 2023
He didn't fix the problem
Had to call and reset the refrigerator and freezer, and will hope it works in 24-48 hours I should receive a reimbursement for the money I spent
Dottie V, Summerville, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 24, 2024
GE Refrigerator
The service guy came late without any explanation. The for arrival suppose to be at 1342 but arrival was after 1530. It was time for me to pick up my son from school. The refrigerator made the noise twice but claim that he didn't hear it. Then told me I need to make a video of the noise coming from my refrigerator in which already happened twice while he was present during his 15 minute check-up. I need a professional serviceman not a pretend to be a professional serviceman.
June S, Walterboro, SC
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on October 04, 2024
Liar
This is the second day that I have been "stood up" by the technician. And then the receipt says that they showed up and I declined the service. Lies on each day. And customer service sides with them saying that that is what is written on the service ticket therefore it must be true. If I wasn't so desperate to have Sears honor my Protection Agreement and replace the machine that can't be fixed I might just let it go but I've been paying for this agreement for close to 20 yrs. and what is fair is fair. (PS: They can't find parts for my 20 yr old machine to fix it properly.) If given the option to purchase one of the agreements DON'T!!!
Toni B, Summerville, SC
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2024
Owner
Did not seem to understand how to fix refrigerator. STILL NOT WORKING!!! Damaged floor by leaving water sitting on it! This is all a very large problem!!!!!
John W, Huger, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 17, 2024
Bryan Canon
This tech is the most unprofessional and rudest person I have ever had in my home. He entered my home and stated " you must have cats, it stinks in here". I do not have cats, I am disabled and have 2 German Shepherd service dogs. We live in the country and there are feral cats outside on our 3.5 acres. In the space on his form where we are supposed to sign he attempted to state we " denied service" however he could not spell, therefore we could only determine that is what he was trying to say. My husband told him to leave our home and property. I called your company to complain and I notified Choice Home Warranty. Coincidentally he advised my warranty company there was food and debris in my dishwasher and we got a partial denial letter from the warranty company. Our dishwasher was empty as always when your repair techs have been here and to our knowledge there was nothing in the dishwasher, one of the previous techs replaced everything so it was new inside. He saw the dishes on the counter and said "you are supposed to wash the dishes before putting them in the dishwasher". I have never heard such a thing. We always scrape our dishes prior to loading them but we do not wash them. He was not in our house long enough to see inside our appliance and I guess us throwing him out hurt his feelings. He needs some serious remedial training on dealing with the public. The other techs who have been to our home have been very pleasant and knowledgeable. Thank you.
Terry J, Ridgeville, SC
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 13, 2024
