344 Stroud Mall Ste 600 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer repair
Over 300 for a 15 minute repair is robbery, Tech was excellent
Caesar R, East Stroudsburg, PA
A/c Tec
I feel he was not considerate. First appointment I explained that the unit had a leak. Showing up at 6-6:30 pm I did not think he would do much. And exactly I was right just put the gauge on everything is good. Only to come back. But of cause it was earlier and wow he found a leak of which I had already told him. Also he never told me where the leak was I had to see it on the report of the email
Jose R, Tobyhanna, PA
Rating is for the washer not Angel
Angel was great and very professional. For the washer, the problem persist as it shakes and makes a loud noise.
Mouhamadou N, E Stroudsburg, PA
home services
I am still wait.ng for the information to be sent over to Best Buy so I can get a new washing machine. Is it possible that someone can update me on what is going on . Thank you
Pat S, Tobyhanna, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 05, 2024
Sears Home service is Trash
My experience with Cinch and Sears was horrible. It took over a week to get an appointment for my refrigerator repairs. The first technician spent 5 minutes and told me he was ordering parts. I scheduled another appointment for the parts installation, but the technician never showed up. The next available appointment was three weeks out. After several phone calls to customer service, they told me there was nothing they could do about the availability of the technicians. My complaints went through the chain of command, a supervisor, and a case manager, all of whom were incompetent. After 3 and half weeks without a working refrigerator, Tommy, the new technician came to fix it, only for me to realize the first technician also ordered the wrong parts. Fortunately, he had one of the parts in his truck. The new technician was knowledgeable and had a good personality, but that does not take away my frustration and disappointment with how Sears handled my situation. I will cancel my Sears warranty agreement by next month when it is up for renewal. I have had my Sears Home warranty since 2016, but they lost my business.
Manfred T, E Stroudsburg, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 01, 2023
Repar man
He came to fix my refrigerator on Monday and I had to call back on Tuesday morning because water was leaking on the floor all night.
Jerry C, Hawley, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 04, 2024
Washer repair ) did little or nothing
Didn't do anything for the 150.00 fee . I knew it was the control unit from u- tube .This was a rip off. I will never call you again . I feel you should refund all or part of my money . Very disappointed with your service .
Tennis P, Canadensis, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 23, 2024
Dryer Repair
Thank you Glenn for your quick and efficient response in fixing the dryer!
Matthew M, Bangor, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 27, 2024
AC issues... and I don't believe the technician.
When the technician came to the house, I told him that the AC in the entire house was blowing warm air instead of cool air. He insisted that he is only there to check "one" unit. I then asked, "You mean I have to pay two separate technicians just to check both AC units about the same problem?". That didn't make sense to me and seemed unfair to have to pay this technician twice, or pay two separate technicians for the same exact problem with both units! He clearly gave me the feeling that he did now want to be there. What I found odd, is that after I told him the problem, he NEVER once even asked me to turn on the AC and check the vents in the house to feel the warm air for himself. Instead, he went outside to the AC unit and then asked me to turn it on. He then came to the conclusion that my AC unit was not working because mice chewed up the wires. I do not believe that is the problem at all. Now keep in mind, he NEVER checked the other unit at all, and he NEVER checked the airflow in the house! Instead, the technician solely dealt with the "one" AC unit outside, opened this little compartment and pointed at two different wires that looked like normal wear and tear of oxidation, and another looked disconnected. I believe the technician KNEW that saying mice chewed the wires would be considered outside the scope of the warranty. I am VERY unhappy about the situation and definitely plan to appeal this! Patrick B. George
Patrick G, East Stroudsburg, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 20, 2024
C
The technician told the warranty company that my ac unit compressor failed due to power outage. (That is not the case) I had an inspection done when I was in the process of buy the house and I was told that the unit is old. The warranty company refused to pay for the repairs, because of the report that he gave. I'm 100% disappointed with your techian.
Brentis W, Tobyhanna, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 10, 2024
