344 Stroud Mall Ste 600 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gregory D
Very good experience. Darrin was knowledgeable, polite, and worked diligently to resolve the issue. I would recommend his services.
Customer service response - Thank you for your positive feedback, Gregory! We're glad to hear you had a very good experience with Darrin's knowledgeable and diligent service.
Sears Home Services on May 01, 2025
Cap
Very professional friendly. Arrived at a wonderful time with in the early part of the day. Excellent communication skills took the time to let me know what was wrong with my washer and what he did to repair it!! It didn’t cost me a penny thanks to Lowe’s Protection Policy.
Customer service response - Thank you for your positive feedback, Cap! We're glad to hear you had a professional and informative experience with our technician.
Sears Home Services on April 29, 2025
Theresa H
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 22, 2025
Martin D
Excellent service visit. Knowledgable technician diagnosed the problem instantly and corrected the issue, 5 star service!!
Customer service response - Thank you for your positive feedback, Martin! We're glad to hear you had an excellent experience with our knowledgeable technician.
Sears Home Services on April 21, 2025
II U
Great service! Thank You.
Customer service response - Thank you for your positive feedback! We're glad to hear you had a great service experience.
Sears Home Services on April 21, 2025
Kathy R
A true professional with in-depth knowledge n a customer service oriented work ethic!
Cheryl A
My technician gets a 5, he was great! Your automated AI scheduling system gets a zero, my 4/9 appointment was canceled well after 5PM that day. Your AI phone call system gets a zero, i wanted to speak with a person and it wasn't allowed. I felt ignored and disrespected! 4/14 update: The response to my review makes no sense. You advised me to contact you directly so you could address my concerns. My concern is: WHEN I CONTACT YOU THE ONLY OPTION IS TO "TALK" TO AN AI GENERATED RESPONSE, THERE IS NO COVERSATION AND NO OPTION TO SPEAK TO A HUMAN BEING! IF YOU WANT TO ADDRESS MY CONCERNS PLEASE GIVE ME AN OPTION TO TALK TO AN ACTUAL PERSON!
Customer service response - Thank you for your feedback, Cheryl. We're glad to hear your technician was great, but we're sorry for the issues with our scheduling and phone systems. Please contact us directly so we can address your concerns.
Sears Home Services on April 13, 2025
Richard S
Darren was very professional and new his work
Customer service response - Thank you for your positive feedback, Richard! We're glad to hear you had a great experience with Darren's professional service.
Sears Home Services on April 13, 2025
Nina S
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 07, 2025
Martha M
He was prompt, polite, and knowledgeable. He fixed the machine with no problem knew what it was, got the parts, came back did his thing and I was very happy. thank you.
Customer service response - Thank you for your positive feedback, Martha! We're glad to hear you had a great experience with our prompt, polite, and knowledgeable technician.
Sears Home Services on April 07, 2025
