2811 Dekalb Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Appointment
The range was taken apart and now I was informed that they can't work on the range if it's not hooked up. They took it apart in my garage and it was not hooked up. Some parts were deliver and now I have a range that doesn't work at all. Original issue was the probe
Roger E, Norristown, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 07, 2024
Repair
Never showed up Never saw him or his vehicle. We were home all day...
Mattie W, Norristown, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 27, 2024
FINALLY!!!!
Called in early October for service on my refrig. I have a maintenance agreement. gave me an appt. For November 14. Not convenient but you said only day they could come. You changed appt to Oct 27th. After waiting all day you called at 4:35 PM said you can't make it. Made appt for Nov. 30th. Came but had to order parts. Scheduled for January 5. Never showed up. Finally made it today. Steven was great but I had to wait over 4 months. You can keep your service agreement. Never again.
Carolyn K, Philadelphia, PA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 06, 2024
Hot water heater
Terrible service I've been without hit water for over a month, they finally send someone out and know they tell me I have to find someone to fix it and they will pay smh
Joseph K, Royersford, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 16, 2023
Misogynist good ole boy
This guy gets a zero. Only send A&E in the future not Cinch Home Services or any of your subcontractored partners
John L, Phoenixville, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 11, 2023
