fridge/freezer
Jesse is wonderful as he imparts knowledge and trust. Scheduling is horrible! My fridge/freezer quit working. An emergency call took over a week for someone to be scheduled, then no-show; another few days and Jesse came. That was almost two weeks without my fridge/freezer. A college-size fridge was found and loaned to me, right before that repair, but not big enough to hold food for meals; another expense. Jesse got the f/f running, but was concerned about the condenser. Appointment was scheduled August 27 - it happened today/September 12. If Sears staff cannot make a scheduled appointment - for whatever reason - they should be rescheduled right away - not have to wait another two weeks. We adjust out schedules and sit home all day, only for it to be a waste. This is not Jesse's fault, but he and other technicians hear the customers' frustration. After six weeks, I can finally return the loaner to its owner and do some real food shopping. Thank you Jesse!!!!
