1150 Sunrise Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bad
Verry difficult to work with and refuse to install the parts from the other technician
Johnny F, South Ozone Park, NY
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 15, 2024
Worst Technician needs to be fired
The Technician Harel S was at my house on April 5 2024 damaged my freezer ordered the wrong part for my fridge. I called and complained about the technician Sears sent a new tech to repair the damage to my freezer everytime an appointment for my refrigerator appliances come up Harel S cancels or reschedules this is ongoing since April call to sears and complain the keep saying they will send a new technician same scenario my appliances not working since
Andrea P, Jamaica, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 06, 2024
8
Very bad. No one cMe. Very disappointing with Sears. I need someone to come out
Kalawati A, South Ozone Park, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 25, 2024
Very Dissapointed
Called the issue in through New Life. The service writer wrote down the wrong serial number. When the Sears tech arrived, he said he had to leave because the Serial number on my Busted fridge was wrong and that he could not make the correction with New Life and would not get paid for the job. That has to be the most inefficient process ever. I call back New life and the can't get me another appointment for my fridge for 9 days!!! Meanwhile, the Sears serviceman was still sitting in front of my house. You guys and New Life can do better for your customers than that! Highly disappointed!
Jonathan B, Jamaica, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 05, 2024
Awful Service
For the past 2 months I have not had a functioning refrigerator. Repair guys who come , after I have explained that 2 poeple are need. They always send one. I icer maker stopped working and then the compressor that was replaced in August stopped working as well. I was told January 9th that the ice maker parts were no longer made, so and so. This absolutely ridiculous 2 months. Sears has become an awful service. I have been with Sears for decades. The Sears name was prestigious for its service now its junk...... I am having to purchase a refrigerator and I plan to take action for reimbursement.
Loida Santos, Elmont, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on March 04, 2024
Poor service
I've been without my refrigerator over a month and this is the second time within two years that my refrigerator has been broken over $3000 for refrigerator and this is the service center and when I go through Kenmore
Robert J, Elmont, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 06, 2023
Refrigerator
Why didn't he come prepared? I had to use my own 💡 bulb I expected for him to bring and put the refrigerator light LED. MY REFRIGERATOR LIGHT THAT HE PUT IN,V IS USED FOR MY FAN BULB. HORRIBLE JOB FOR WHAT I PAY FOR GUARANTEED REPAIRS SERVICE.
Rhoda M, Lynbrook, NY
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 27, 2023
Worst ever worker
Worst ever experience. First technician showed us exactly what the problem was. Reconnecting two wires. 15 minutes. We already paid almost half the value of the entire dishwasher. The second technician came with entire different explanations. Anyway, please give full refund
Eugenia G, Valley Stream, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 17, 2023
Lack of communication with Sears
My review has nothing at all to do with my service technician. However, the fact that there is no way to speak to a live representative when there is an issue, is absolutely unacceptable. I had two prior confirmed appointments and no one showed up. I waited home all day for the first appointment and my mother waited all day for the second appointment. I had to involve my warranty company several times to intervene. I will never use Sears for any future repairs since they are impossible to contact.
Darlene H, Malverne, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 07, 2023
Tech could not fix!
4th tech visit and oven is still not fixed. Techs are clueless. Have not had a working ovebln for over 2 months. Extended warrantee is a total rip off with this company. Next call is to my lawyer!
Bruce S, Long Beach, NY
Customer service response - Dear Bruce thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 04, 2023
