1150 Sunrise Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ke wood, Refrigerator:Faulty Cooling Refrigerator.
The technician, made a repeat visit for the same issue. At this visit, he reset the upper and lower thermostat's. He explained the two settings again. According to him, it should be working efficiently in the next 24 hrs. His previous visit, he gassed the compressor. At this stage, l don't know what to believe but l will continue to monitor the refrigerator. The inconvenience, loss of food and , time wasted is becoming unbearable .
Adekunle O, Sprngfld Gdns, NY
Refrigerator
Sears need to consolidate on the parts and service. There is no reason ,why a technician should be making repeated visits. It is a waste of productivity time on the Client and technician side. Job still Un completed.
Adekunle O, Sprngfld Gdns, NY
Diagnosis
I would have like to have a written diagnosis on the problem of washing machine No repair was done to my machine. Parts / labor cost above price of a washing machine.
E.sad, Ny
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 05, 2024
service has not resolved issue with ice maker
Ice maker at first was slow. Now it dose'nt make any at all, Plus it makes loud clanking noise coming from the tray unit.
Chetrakalie B, Jamaica, NY
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 21, 2024
Power Fail Issue not resolved
Didn't do anything to resolve issue. He keep blaming it on the heat wave and Con Edison ask in the summer for customers to try to use less energy. However this issue has nothing to do with Con Edison customer usage and heat wave. I have the same issue after I unplugged and replig the dryer dash board still do not respond to pressed buttons. When I do manage to get the PF cleared once it shows up the dryer runs for about five minutes than PF appears again. He just looked for issues. amy socket not carrying a lot of load. it's isolated to ensure there not a lot of load where my dryer and washer is plugged in.
Patricia P, Jamaica, NY
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 10, 2024
Refrigerator repair
The gasket doesn't fit properly, so both sides open at one time and is difficult to close. This results in the gasket tearing apart and breaking frequently
Kim S, Sprngfld Gdns, NY
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 23, 2024
Kenmore refrigerator repair
The water filter and ice maker were not functioning and after repair neither is working. I need a plan to fix this function so I can enjoy this refrigerator. He clearly did not check to see if the water was flowing.
Maverly D, Sprngfld Gdns, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on January 09, 2024
This employee needs to be fired
Since April of 2024 this employee have been assigned my appliances and have been a no shoe lying to say parts needed and even forging the homeowner signature as the repair was completed
Andrea P, Jamaica, NY
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 04, 2024
Horrible
The tech was rude. Didn't know his responsibilities. Not happy at all. It takes a lot for me to write, so you can believe I was disappointed.
Eddie E, Cambria Hts, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 31, 2024
The worst
Knowledgeable but his way or the highway even though you explain to him the part is wrong he would just stick it down your throat
Andrea P, Jamaica, NY
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on October 18, 2024
