S Orange Ave & Walnut St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Poor services
I can't share my experience because the technician never showed up to my house.
Joyce F, Maplewood, NJ
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on October 04, 2024
Very poor experience
Did not know what he was doing and at the end, couldn't figure out what was wrong. Also, left it in a state where the things that were working also stopped working.
Sekhar I, Livingston, NJ
Customer service response - Dear Sekhar thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 12, 2024
The washer is not working properly
The washer is not working properly he needs to come back and fix it
Peter G, Newark, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 02, 2024
Worst
Worst service experience, he needs to learn how to communicate with clients. Shows anger and frustration and no clarity on the steps to fix the problem. Didn't show competency in solving underlying issue and always rushing or making excuses to leave without solving the problem.
DD, Parsippany, N
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 23, 2024
Worse now than before!
He order 2 parts, they came to house and came and installed one because he left one old part. Now the washer doesn't get any water on the spin or rinse cycles and very little on the wash. The original problem was no cold water on the cold water wash. Now it's totally unusable.
David J, East Orange, NJ
Customer service response - David, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 13, 2024
No show
The technician did not show up. You made me wait and had to rearrange my schedule for what.
Gloria H, West Orange, NJ
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on August 09, 2024
Where is the tech guy
No one came to repair the wash machine. Mr Sanders said no one came
Sanders J, Irvington, NJ
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 22, 2024
Broke dryer, no one ever followed up
Fixed bad roller on dryer, but broke the igniter in the process. Not mad about that part, it happens. However, said I'd be contacted the next day about fixing it, which never happened. Had to order part and replace it myself instead.
Patrick M, Maplewood, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 14, 2023
Incompetent Repair Service Broke Combo Microwave/Oven
John was not the original service person assigned, but came along with the original service person the last two visits. In August, we called Sears as the handle on our combo microwave oven door had broken, as the screws had broken off into the door unit. The microwave and oven still worked. The same service person came to diagnose the problem and after taking off the door, advised that a new handle would have to be ordered, to which we agreed. The next day, when we attempted to use the microwave, the user interface no longer operated correctly as the start button did not light up, making it impossible to use the microwave. The oven, however, still worked. The same repair person returned and was made aware of the new issue. Problem diagnosed as an issue with the user interface board and advised we had to order that part. The oven still worked. The next visit, the same repair person returned with a partner and removed both the microwave and oven doors, as well as the user interface. After replacing the user interface, the issue was not resolved and now the diagnosis was there was something wrong with the sensors where the latches of the microwave door close, so the user interface is not sensing that the door as closed and thus, would not allow the microwave to start. He then removed the new interface and put the old interface board back in place and advised that they would order the sensors. That evening, the oven now would not work, giving off a C-A2 code. The same person returned, with John, and now it was the cooling fan that was the alleged problem. Same person returned, with John, and cooling fan did not have right component, so had to order it. Same person returned today, with John, and could not fix the issue, so advised us the company said they would not schedule any more services and just to refund the money. Two months later and 6 service calls later, we went from a broken handle to completely broken appliance. BBB Complaint filed.
Lawrence P, Springfield, NJ
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 02, 2023
Air conditioning
It took over 6 weeks to fix an air conditioner, over 15 calls and a lot of follow up. I'm very unhappy with the overall experience.
Katherine W, Vauxhall, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 18, 2023
