S Orange Ave & Walnut St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer
On time and very knowledgeable, diagnosed problem and explained option of repair and discounts available.
Vermell J, Roselle, NJ
Hood range
Mr. Jim was awesome very polite and respectful and knowledgeable. Thank Mr. Jim may the lord bless you and your family always 🙏. Sears should be proud to have a person like you in there team.
Henrry Y, Hillside, NJ
Meh
He was in a rush, talking fast and spoke to me like I didn't know anything. Which I don't about fridges, but common courtesy would have been nice. Whatever, got the job done.
M, Morristown, NJ
Clothes Washer Repair
Problem was fixed but the glass door broke in the process. I have to call again to report the issue. Waited on the call for over 2hr.30min no one picked up the call. Need to call again today.
Hari E, Livingston, NJ
Quick
Technician was very quick. To the point. In and out. Nothing special.
Marie C, Morristown, NJ
Unsatisfied
Malcom replaced the parts that were ordered based on the diagnostic, however the problem is still occurring. The issue with the washer is that it is showing "UL" on the display. I did one load and it worked fine. Now the second load which is only a few pieces, it is showing error
Hirfa P, Newark, NJ
Customer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on October 14, 2024
Didn't take responsibility for the work
Didn't explain the report properly to me, just sent it to the warranty company and they said its missing the part number. When I contacted, he said he can't help. Overall lack of responsibility and proper diagnosis, even though warranty company didn't do a great job either. used our washroom without even asking, spilled the bad water on the floor, didn't even apologize.. just casually asked me just get towels ....
Sam, Livingston, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 15, 2023
Very confusing
I realize technicians are supposed to share what they are doing to your appliance. But this technician seemed confused and flustered by the whole situation. Starting even with how to park when he got to my house. He did not make the experience very seem less. He ended up not fixing anything. and I ended up calling Sear warranty back to see what I had to do next.
Maria C, Morristown, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 20, 2023
Fix refrigerator
My refrigerator is linking again as of today. The repair man refused to wear a mask when asked. I have to make another service call. It took several attempts to get service and the problem as not been solved.
Antoinette H, Union, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 05, 2023
Timer was not replaced?
Repair Gentlemen tried to explain to your agent that the dryer timer should be replaced and could not get approval???? I have never had an issue with your company before and have recommended Choice to many people.
Anita P, Parsippany, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 17, 2023
