S Orange Ave & Walnut St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer
My service technician Nicholas was great! He is always professional and kind. That's why he gets the 5 star rating! My problem is with your customer service and my appointments being canceled! Both times I'm sitting home waiting for someone to show and both times I've received texts in the middle of the day saying they won't be able to come! 2 times in a row they canceled my appointments and rescheduled me the following week. I've been without my washer for a month now. When you call for an appointment there is NO ONE that can get in touch with to find out WHY they couldn't put me in for an earlier time. I worked for the Sears Service Center in Fairfield for years and we would NEVER TREAT OUR CUSTOMERS THE WAY THEY DO NOW! It is unacceptable! And I have a service contract that I pay for every month! I should be reimbursed for at least 1 month of my contract. This company has gone down the tubes and I will no longer call Sears for anything. You need to change your business model and start to consider the customer who keeps money coming into the Executives pockets! This was just a shame act on this company's part.
Judith C, Livingston, NJ
Excellent service
Nick was a true professional and very helpful. Would recommend Sears Home Services. Thank you
Gerard D, Whippany, NJ
oven
The service price was too much should have been able to adjust because all he did was touch a button & show me how it works if locked. It's my parents' home, they are 91 years old. I will not use Sears again & will tell friends the same.
Denise L, Union, NJ
Professional and thorough
Bill took the time to make sure we had the correct replacement part, and the washer is working great. Thank you!
Janice C, Millburn, NJ
fixed AC unit
Brett was excellent. You guys should give him a raise.
Nicholas P, Roseland, NJ
Excellent
David was very professional and knowledgeable. It was a pleasure dealing with him.
Craig J, Morristown, NJ
Great Repairman
Very knowledgeable with his job. Very quick and efficient with doing his job.
Kelvin R, Union, NJ
Very professional
Our tech was prompt, professional and friendly! We would highly recommend.
Charlie P, South Orange, NJ
Dryer Service Repair
Desmond was able to fix my drying element. He saved me hundreds of dollars. I'm so happy that I won't need a new dryer.
Joyce S, West Orange, NJ
Nick did a great job
Nick did a great job. He was efficient and courteous.
Elizabeth H, Union, NJ
