344 Jacksonville Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Experience & Professionalism
The Technician came in with the right mindset and was able to troubleshoot the issue and find a resolution in record time. He was courteous and provided a world of information that will help tremendously in keeping our appliances in top shape. Amazing experience!!! Will highly recommend!
Frederick P, Jacksonville, NC
Sears
Very professional and friendly and did and excellent job. Would ask for him again.
Bill R, Jacksonville, NC
Frig guy
Very nice fellow who did a great replacement job. Highly pleased with his work.
Ervin K, New Bern, NC
Dryer Repair
Tech explained everything to me and replaced not only the heating unit but a wheel that was worn and would cause problems soon. Impressive service.
Mary H, New Bern, NC
Great customer service
Michael knows what he is doing and does it happily! He goes over and above!
Diane M, N Topsail Bch, NC
Microwave Servie
The service provider Thomas N was so pleasant and courteous. Our Toy Poodle loved him to death. She usually doesn't like strangers. It was a pleasure speaking with him. We had a nice conversation while he was here. My husband was not home at the time but I truly was impressed with Thomas N.
Mark C, Chinquapin, NC
Dishwasher repair
Very quick and efficient. Very nice professional personality
Tracey D, Beaufort, NC
Dishwasher repair
Very polite and professional in his work
Micheal S, Swansboro, NC
Dryer repair
Ken is very knowledgeable and good at what he does .
Debbie H, New Bern, NC
Professionalism at its Finest
Mathew had an exceptional demeanor. His courtesy was stellar. Mathew was extremely knowledgeable and new instantly the issue with my freezer. I asked him a question regarding another appliance that wasn't on my service list . He answered so professionally and then explained I could have all my appliances maintenance done today. I asked the cost and was surprised . I gave The go ahead . When he explained , my dryer and how fires can start , I was grateful. As a 50 year old woman living alone, I'm not too knowledgeable on appliances. It is very rare to find someone that is professional,knowledgeable and willing to explain certain things . Thank you Mathew, and My son called and yelled at me for not tipping you. I did not know I could. I'm so sorry ! Hope your company knows what an asset you are . :).
Kelly L, Holly Ridge, NC
