344 Jacksonville Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
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The initial person I spoke to to schedule the appointment was very confusing. She did not explain things as well as I would've liked. I told her I did not want to proceed with the appointment. However, the appointment continued and it worked out. I was able to have someone at the house in time for the evaluation. The technician, Justin was excellent. Your automated system or initial system is very poor.
Anne H, Trent Woods, NC
Great service
Went above and beyond. I did not feel rushed he answered all my questions!
Nancy B, Morehead City, NC
Super nice experience with Thomas
Seriously...all other humans take note...Thomas is an example for us all! Extremely polite and courteous, just a true pleasure having him at our house. I even forgot he was fixing our Washing Machine!!! He is a true example of what our community should be.
Jason A, New Bern, NC
Homeowner
Expert technician. Mike fixed the problem…simply outstanding customer service.
Kathryn W, Surf City, NC
Fridge Repair
Both Technicians were very quick and cleaned up after they completed the work.
Tawana S, Richlands, NC
Very Satisfied Customer
Very professional, personable, and knowledgeable. Explained clearly the issues. Great customer service! Thank you Thomas.
William T, Jacksonville, NC
Great Service
Thomas was great! Great customer service, even had great conversation with us while he was working explaining everything wrong with my stove. He took great care and did amazing work.
Jason T, Jacksonville, NC
Very satisfied
Showed great skill doing his job, great communication skill and came to work. Thank you for a job well done. Five stars.
Jane V, New Bern, NC
Laundry
Ken was very courteous, and knowledgeable
Lucille K, New Bern, NC
Great service
Our Tech Mark was very professional. He went beyond what his job called for.
Dorine H, Swansboro, NC
