344 Jacksonville Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Finally (MAYBE)
Our experience with Jovontae has been excellent! Our experience with Sears was horrible. I called to report a freezer not working on 1/2/24. Now it is late June and it appears the freezer has finally been fixed (maybe). After 7 or 9 visits (we lost count), Javontae was finally able to cobble together a bunch of parts that were not intended for this freezer and make it work. Our hats off to him for sticking with the project. He was so polite and respectful, a true professional. In our opinion, he tried his very best. Also in our opinion, Sears wasted a lot of money and time on fixing this freezer, both yours and mine. Now we have what appears to be a working freezer that we don't/won't trust for a while until it proves itself to keep the proper temperature. We don't want to put food in it yet which means more unnecessary trips to the grocery store and not being able to take advantage of specials, especially meats. I'm not sure the reasoning behind continuing to throw money at the appliance but I'm sure there must be one. Thank you for this opportunity to share what a great technician Javontae is and to air our grievances about Sears.
Mabel D, New Bern, NC
I
Great as usual. Kept me informed of time of service call. Efficient, friendly and knowledgeable.
Brenda G, Jacksonville, NC
AC Service
Javontae was very thorough and gave excellent knowledge on the problem. He fixed the issue with attention to detail. I would greatly advise his services.
William T, Jacksonville, NC
Excellent and fast service
Thomas was very knowledgeable about our dishwasher and did his absolute best to make sure the problem was fixed before he'd left.
Philip Y, New Bern, NC
Microwave repair
Michael did a great job! He was thorough and professional!
Edward/eddi B, Holly Ridge, NC
microwave
Ken was great. He knew right away what was the problem and fixed it. Thank you Ken.
Catherine L, Trent Woods, NC
Whirlpool
Very good person and tech. Was very prompt to add us to his schedule
Clint G, Atlantic, NC
Excellent service
Hard worker, very knowledgeable. Third person to come take a look at our dryer and finally it is working properly.
Jill B, Jacksonville, NC
Michael is fantastic
Michael was quick professional and amazing. He diagnosed the problem quickly, repaired it quickly and cleaned up after. I could not ask for a better experience
Max E, Cape Carteret, NC
Dryer repair
Prompt, had necessary part and tools, thorough, professional and polite
Cynthia C, Swansboro, NC
