400 Cross Creek Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
1
The first visit was great very respectful had to reschedule for another day! The 2nd visit was nothing like the 1st, I have never been disrespected by a guest or a service repair technician in my own home before like I was today! If this is the kinda service GE sends out to our homes I will definitely reconsider buying another GE product!
AB, Whiteville, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 31, 2024
Replace carburetor
No problems encountered. Tech on time with correct parts. Work area was left clean.
Michael S, Fayetteville, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 28, 2024
No working fridge for 6 months
Terence is not the issue he came after the damage was done from previous technicians. He didn't know all the facts! Your process and the customer service people you have working at Sears do not provide accurate information nor resolves issues within an acceptable time. I have been told LIES since April about getting our fridge repaired or replaced. After waiting 6 months and repair after repairs. I still don't have a fridge! I am very disappointed in SEARS especially when I have purchased a warranty from Sears to repair or replace my appliance. My wife has been devastated about not having her fridge going through the hot summer with food in a cooler. REPLACE my FRIDGE ASAP! Where is your integrity as a business? Sears use to be a good company! In my experiences with Sears YOU are working to get out of business instead of working to stay in business! If that is the case closed your doors instead of putting families through the hellish process of getting their fridge repaired or replaced!😳☹️😤
Ricky S, Shannon, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 30, 2024
Williams work.
William came in and went right to business. He immediately found the problem. He went out for the parts. Came back. He fixed the washer and he is a very nice person.
Carol F, Fayetteville, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 05, 2024
Customer
The tech didn't know how to reset the setting times on my washer and felt as long as it could still wash the clothes that was good enough and left.
Jackie P, Raeford, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Repair incomplete
One of the burners on the stove is still not working. So the repair was not completed. There was no communication as to why it was not fixed. He just left.
David G, Bladenboro, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 06, 2024
Poor warranty service.
I'm very upset that I wasn't replaced by my dryer. I didn't get my dryer repaired, I paid for a 5-year warranty for any damage and now they say it doesn't cover for insects being introduced. I feel scammed. Poor service doesn't serve that warranty I don't recommend it and I will never buy that warranty again.
Jorge M, Fayetteville, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 23, 2024
Washer
Made it worse. Niw it doesn't spin at all. Lid won't lock anymore. Bad experience both times. Wouldn't recommend.
Gayle Mccloud, Elizabethtown, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 21, 2024
Repair needed
Show up and don't say owner canceled when it was you who didn't show or call. My washer still need fixing!
Bridget H, Fayetteville, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 21, 2024
Maytag washer
The service technician diagnosed a Maytag clothes washer for me at a rental property in Jacksonville NC and gave a scathing report. I got a second opinion and that guy ran a diagnostic check and reset the electronics and the washer is working fine. I'm truly disappointed in the service technician performance. I believe this is grounds for a reimbursement.
Leon T, Fayetteville, NC
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on January 17, 2024
