400 Cross Creek Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
The problem has not been fixed. The refrigerator still does
Not food. The appointment took too long. Yet the problem has not been fixed.
Philo D, Fayetteville, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 01, 2023
Never showed up at house
Never called or showed up for appointment,sorry to say,called sears for reason never got one
Louise F, Sanford, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 20, 2023
Very unprofessional
Very inconvenient and un professional service. They canceled on me several times and made me wait and waste my time then charge me more then what was quoted and tells me they have no control over pricing. NEVER EVER USING SEARS REPAIR AGAIN EVER!!!!!!
Christopher C, Lillington, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 08, 2023
This service was a scam.
I have a home warranty company and sears was supposed to make the repair. However they told us we were going to be without our washing machine for about half a month since the first technician showed up and broke it the rest of the way. Then we got strong armed by both seats and the home warranty company. We bought a new machine. Now both the warranty company and sears are trying to say a repair was completed when we in fact returned their parts to them and no longer have the washer. COMPLETE SCAM RUN AWAY
James L, Red Springs, NC
Customer service response - James, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 21, 2023
Service guy was nice but service wasn't great
He only looked at my outside unit not my entire unit. He said once he found it needed coolant that was probably the problem. Woke up next day to my entire unit not working at all and it STILL doing exactly what it had been doing. Nothing was solved. Would never hire sears again. Seems like they just want to charge my warranty company for easy money but don't want to be thorough and take pride in their work. Sad and unfortunate.
CJ, Linden, NC
Customer service response - Dear Member, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 29, 2023
