1000 Turtle Creek Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
The technician is a fraud
He only collects for a service call even though he doesn't provide service . He doesn't show up for the appointment . He claims that the washer is for commercial use when it is for my personal use . I live at the location . He started service on October 27th at which time he ordered parts for the repair . When he finally returned on December 19th to perform the repair , he then decided that it was not for my personal use . I'm tired of this . My next step is to hire my lawyer to handle this . I will sue both you sir and the warranty agent . Have a good day
Jamie G, Bogue Chitto, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on January 26, 2024
Kevin was rude.
Kevin was very rude and disrespectful. He did not have tools to install compressor. He then tells me I do not need It. My question, why was it ordered. I was told it was needed. How crazy is that. Wait over 2 months to have the repair done and it is not completed. The refrig. Is still not working correctly. He leaves the most important part off. I have never known sears to do business this way.
Jeffery M, Mendenhall, MS
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on November 27, 2023
Service call
Technician did not show. No call, no cancellation sent, your service continues to disappoint me. There have been multiple rescheduled appointments and still no service done. I have parts piling up to repair my dishwasher and dryer. Very unhappy
Mary B, Brandon, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 18, 2023
Dryer service
Original diagnosis was a bad motor, it was replaced and it still doesn't work. I hired another service.
Carolyn F, Hattiesburg, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 06, 2023
It's not the serviceman! He was excellent! It's the company!
This is the most awful experience I have had with a Home warranty. I have been waiting for almost a month to have my refrigerator fan replaced. I have talked to Home Warranty several times without getting my fridge fixed. They do not have a manager who I can talk to. They couldn't care less that my refrigerator has not cooled properly in almost a month. The repairman came back today without the parts to repair my fridge. This is almost a month! He attempted to order the parts to repair my fridge. The company told him they did not have a work order for my fridge repair and for me to call the company in the morning. I am so frustrated and disappointed in with Home Warranty! I had no idea they handled business, like this! I am sure they will put me at the back of the line again. I will repost, if my refrigerator gets repaired any time soon.
Clemon E, Hattiesburg, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 05, 2023
John
The worde tech ever he has should wed me until 8 times teying to fix my doshwasher i will never use sears again i would reconsider using him as a tevh he is very bad customer service for srars
Ann G, Florence, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 29, 2023
G. E. Refrigerator Repair
On June 14, 2023 this same technician came to our home to repair the same issue. We had food loss, the bottom freezer was not working, and there was no working ice maker. He ordered parts. We received some parts, some wrong parts, and some parts went to CA. We have complained for months to the warranty dept. Another company came and never returned. 3 months later, here comes your guy (again) and the problem is still not fixed. He does not remember coming to our home 3 times! Seriously??? What kind of business are you running? He said he would be reporting the problem to his manager. Can you please forward this to his supervisor?
Troy and Nedra Powers, Hattiesburg, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 28, 2023
No show
Terrible. He never showed up..no call, no text! Very upset. First visit-parts were ordered. Second visit-wrong parts were sent to my home, new parts ordered by John. 3rd visit-different tech supposed to come, lied and posted that no one was home/posted a picture of our driveway WITH my car parked-the windows were down.My Husband and I were home all day! Never called, didn't knock on the door/ring bell. We have 4 dogs and they would have barked. John never showed yesterday. Again, waited all day. Totally disappointed . Have never had issues like this with your service. I rate this experience a negative 100
Mary B, Brandon, MS
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 21, 2023
My refrigerator has not been fixed.
No service was completed. He cancelled the appointment. Then attempted to show up at a time when I was not home.
Bridget P, Sumrall, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 21, 2023
Service Tech
The service tech never showed up he just called and said they shouldn't have given him this call because he goes home on Fridays! This is the second time that we had the same problem and the tech didn't do anything the first time he came. Hopefully someone can come out and fix our problem!
Maureen C, Pearl, MS
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 15, 2023
