1000 Turtle Creek Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Has not shown up
Issue was not resolved on first visit. Technician hasn't shown up for scheduled second visit.
Khristopher L, Brandon, MS
Customer service response - Dear Khristopher thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 23, 2023
Rude
Acted grouchy to have to come to my house. Glued to his phone and didn't even greet me when walking up to my house. Best Buy sent him to look at dents in my fridge. He immediately said it was user abuse and made me feel as though I wasted his time. I had previously spent over an hour on the phone with Best Buy trying to find out if my coverage would even cover this type of damage. I was honest up front and they said it would be covered but could have technician look at it. He had much different response. Not really sure what wear and tear is but Best Buy said this was a wear and tear claim. Vernon made sure to say how much it would take to fix and claimed that they would never get paid by Best Buy. This situation could have been handled to much differently by this technician.
Anonymous, Hattiesburg, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 14, 2023
Slow Service
Your repair service was slow after parts were ordered and arrived. Even worse was you AI assisted scheduling system. The work was completed, but it took longer than I ever imagined that it would.
Tony M, Clinton, MS
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on October 30, 2024
Still not working
Our ice maker problem was diagnosed. A part was ordered but the wrong part delivered. The ice maker was not repaired on the return visit because of the wrong part. Another part was ordered and delivered. It was installed on the third visit. The ice maker is still not working. It appears to have been a misdiagnosis from the outset. We are attempting to schedule yet another visit.
Charlene R, Florence, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 23, 2024
What can you do better?
How about you show up? This is the 4th day your company has been a no show! This is completely unacceptable!!
Vicki I, Pearl, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 25, 2024
Poor
Unit not still working ....................................
Deborah M, Jackson, MS
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 21, 2024
No show repairman on 7/31/24!
PLEASE INFORM YOUR REPAIR PERSON THAT THEY DID NO SHOW UP, & I DID NOT HEAR FROM THEM AT ALL‼️ I DESERVE BETTER THAN THIS, FOR OVER $900 YEARLY MAINTENANCE FEES‼️ Mrs. G. BROOKS
Percy B, Clinton, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 01, 2024
Bad results
Not sure if he dropped the ball or if it was the wrong gasket for the freezer. The issue is worse now than before he repaired it. Approximately a quarter inch gap on top of the freezer with cold air flowing out! I used a towel to try to stop the air leak
Steve P, Hattiesburg, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 24, 2024
Showed up
Brandon came to the visit but had no knowledge of this product in which he informed me. It has been 3 days afterwards, the problem is worse. Before the visit the refrigerator was making some ice occasionally but after the visit none.
Michael G, Laurel, MS
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 06, 2024
NO repair was done.
This repairman fraudulently said the work was done and fraudulently signed my name. Mistakes happen, but fraud, lack of work ethic and integrity are not accepted. He is NOT a valued employee and should be living under a bridge.
Steve F, Terry, MS
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 08, 2024
