250 S County Center Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher
Very nice young man so far washer is working great cleaned up everything thanks
Gary P, Farmington, MO
AC UNIT REPAIR
VERY PROFESSIONAL, EXPLAINED EVERYTHING SO I KNEW WHAT HE WAS TALKING ABOUT. SEARS ALSO KEPT ME UP TO DATE ON STATUS OF REPAIR.
Anthony L, Saint Louis, MO
Excellent
Scott was very professional, new exactly how to fix my dishwasher was very quick to get the job done and was very pleasant and courteous would highly recommend.
Chris B, Saint Louis, MO
Ac troubles
Prompt, polite and knowledgeable! The experience was very informative. I wold consider sending my friends and family to the company without hesitation!
Randy J, Saint Louis, MO
Repair review
Doug was courteous and prompt. He quickly diagnosed the problem with the frig and repaired it expediantly. The process was simple.
Jay P, Waterloo, IL
Delayed but completed
Bryon was great, from the initial appointment to discover the issue until today I am happy. It was the communication about the in-between. My second appointment on 8/2 was rescheduled without explanation. The 3rd appointment 8/6 was also rescheduled because I assume they overbooked. In this age of automation it would have been nice to actually talk to someone, especially after the 3rd appointment was rescheduled. When I tried to reach out, it was difficult and I ended up doing the customer chat to express my displeasure. This was never about the technician, but about the LACK OF COMMUNICATION WITH THE CUSTOMER. Sears can do better!
Sharon S, St. Louis, MO
Kudos to Erik!
My family had to go without the use of our air conditioner for more than two months, which was due to your technician never showed for multiple appointments and your customer service did nothing to help. To have to go through nearly the entire summer without air was unconscionable and completely unacceptable. Erik was the lone positive through this horrible experience. He did a great job communicating and made every effort to get to our home as soon as possible. He said he would get out and diagnose the situation for himself and that's exactly what he did. Before long, he had our air back on and immediately had the temperature which was reading at 87 degrees beginning to go down. Kudos to Erik for caring enough to not have my wife and children go another day living in life threatening temperatures. We are very grateful for him getting it done.
Brian ., Saint Louis, MO
LOVE Jordan
This is the second time Jordan has come to the house about our oven. Like the previous time he was courteous, respectful, friendly and knowledgeable. You should be proud to have him as an employee
Christopher Z, De Soto, MO
Refrigerator
Marvin : professional got the job done quickly. Thanks for helping
Joann C, Saint Louis, MO
Service rating
He was amazing, courteous, thorough, and just a nice quiet guy.
Craig J, Prairie Du Rocher, IL
