15700 Emerald Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Would not recommend
Technician attempted to charge more than he originally quoted so I opted for the diagnostic fee only. He was pushy trying to get me to purchase a part through him which was $60 more expensive than the the list price on Sears parts direct.
John, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 04, 2023
Waste of time
I entered my make and model of the refrigerator into the system, but the technician was unable to honor the warranty for my refrigerator because of the make and model.
Jermaine S, Lanham, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 03, 2023
Replacement of cooktop
He's recommending a replacement cook top. I can't rate the service until the job is done. When the replacement happens, I can them recommend.
Richard B, Uppr Marlboro, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 02, 2023
Repair Micro oven door
Made too many phone calls to set up service date. Repair man here today ,4th time to replace Microwave Door and the new door today is broken. Reordered again. Also your phone system is almost impossible to talk to a person ( NOT A COMPUTER) and the wait time is way to long.
Bob G, Friendship, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 02, 2023
Horrible Service
Donald W. came out on 9-27-23 to replace a water pump in my dishwasher. He called me stating that no one was home. I ask him to knock harder because someone was there. He raised his voice saying "I DID KNOCK" so I could tell he really didn't want to be there, he was acting like he was ready to leave. So I called my tenants and they let him in. He was there for exactly 5min and stated that he can't remove the dishwasher and I needed to have it removed. I advised him that he can lower the legs on the dishwasher and unscrew the top screws in the bracket connecting to the countertop and it will slide out. He refused to even attempt to do that and said I need to remove it. I advise him that its his job to do it. He then got very nasty and argumentive. Yelling and threatening my tenants. So I said I will do it and remove the dishwasher myself. It took me less then 5 minutes to do. After I removed it. He stated he had to leave and will reschedule for Thursday 28th. He returned and replace the parts. And he didn't screw the bracket back to the countertop or level the legs back to the floor. He just left the dishwasher unsecured. He didn't even put the bottom cover back on. I took pictures as well. The worst experience I have ever had dealing with a repair company. If he represents this company. I see why you guys have terrible reviews. I will NEVER use this company again. It's impossible to even contact anyone by phone to let them know how awful their techs are. I can't even give this company a 0 star review Thus company is worst then 0.
Ronald D, Lanham, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 29, 2023
Dryer
Did nothing to resolve the issue it's still not drying
Malinda B, Capitol Hgts, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 28, 2023
Disappointing
The service repair did not result in a working dryer. The technician replaced the parts and did not take the time to test the machine to determine whether or not the problem was solved. This error has resulted in the need to schedule another repair appointment and take another day off from work. In addition, the technician did not call ahead to alert me that he was on his way.
Lance W, Bowie, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 14, 2023
Clothes Dryer Repair
Technician put a metal drum on kitchen floor without putting something to cover floor resulting in floor scratches. He also reinstalled the dirty drum without cleaning. Finally he left the floor with dirty debris on it. Technician needs to be trained to respect the home of clients.
Beverly P, Bowie, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 31, 2023
Water in the washing machine
My washing machine is still not working after 3 of Sears technicians later. I just don't get it. .
Antoinette B, Uppr Marlboro, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 31, 2023
Repair
Very disappointed. Tech was disrespectful and very aggressive. Will not be using this company again.
Lisa S, Uppr Marlboro, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 25, 2023
