15700 Emerald Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Never showed up
Technician never arrived. Been home all day waiting. Even called the office to confirm appointment. This is the 3rd no show.
Francis G, Glenn Dale, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 08, 2023
Not much help
I was told that I should not wash any sheets or blankets because it is considered a large load. The advice I was given was to take those to a laundry mat. So I guess purchasing a washing machine to do your laundry at home is a pipe dream, and I should not wash more than 2 jeans and a t-shirt at one time.
Antony D, Glenarden, MD
Customer service response - Hi Antony, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on August 04, 2023
This tech was very unprofessional.
Am very displeased with your tech. He was very rude he did not service my air conditioner. When he was told that the air conditioner is still not working he drove off and said he already canceled the ticket. He was at my house less the 5 minutes. He never came in to check the thermostat. I would not recommend this company.
Margaret P, Lanham, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 04, 2023
