15700 Emerald Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer Problems
Exceptional!!! Walton was prompt, kind, and tackled the problem with our dryer within minutes! A repairman of the highest caliber.
Carl B, Bowie, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 05, 2024
Didn't finalize the project!
This involved replacing a panel on my oven/stove, and that was well done; however, the transparent cover that was replaced now has white strikes and blobs under it that I cannot remove. A new cover needs to be ordered, installed and looked at before considering the job finished.
Deana M, Harwood, MD
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 03, 2024
What Company dont have phone number?
Leave the phone number to reach your office Or technician for instructions to meet in the case of an air conditioner is out and to hot to wait inside
Tillie Rosbor, Bowie, MD
Customer service response - Dear Tillie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 10, 2024
Unprofessional
Did not liston to home owner. Imposed decision on home owner. Expecting him to liston to owners side.
Joan C, Bowie, MD
Customer service response - Joan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 06, 2024
Refrigerator repair
Mohammad did not show up for the appointment. Our refrigerator has not been repaired. This is the second appointment that has been scheduled that this technician did not show up. He did not make the repair. We are still waiting for someone to repair the refrigerator!!!!!!!!!!
Shirley P, Bowie, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 08, 2024
Unprofessional
Tamim, was unprofessional. He sign my name . I did not sign my name. He also said he wasn't coming back. My washer machine parts had to be order. So what happens now.
Deloris B, District Hts, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 27, 2024
Poor Workmandship
Tech came out 3 times. They schedule you for all day 7am - 6pm (wasted time). They show up at 5:55pm and tell you they have to order part. Return visit waiting for there arrival for 10+ hrs again just to be told the wrong part was ordered. 3rd visit attempted a repair - still not working. 4th visit NO SHOW and we weren't notified until 6:00 pm that no one was coming. 3 days wasted. Will never use services again.
Mike J, Bowie, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 21, 2024
Still Have the same problem.
Washing machine was not draining properly so ot got replaced with a new pump and that did not fix the problem.
Vernon H, Bowie, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 12, 2024
Washer machine service
The technician was rude. He drained water from washer, after running a test cycle he left the bag filled with dirty water in our trash can. He also was not properly prepared, I had to provide him with a ladder.
Kevin J, Bowie, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 26, 2023
Service for Mirowave
He was very rude to my husband and me--over stove mirowave and all it needed was a Fuse--He did not do anything ---Talk loud outside about he been in better homes than this--neighbors was outside and heard him---He was just nasty----do not send him again---and do not pay him----no stars----
Willie H, Hyattsville, MD
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 09, 2023
