2 Hawthorn Center Reviews
Showing most recent reviews from verified customers of Sears Home Services
Good service but needs shoe covers
He fixed my issue but decided to wipe his musty shoes on my rug. I had to clean it after her left
John T, Lake Bluff, IL
Repair of Kenmore washer
Oscar repaired and tested the washer in a very quick and clean manner. He also listened patiently as I recited my reservations regarding an overly computerized and digitalized society, none of which were intended to reflect on his job performance. My only irritation was it appeared that I was unable to schedule the repair at a time of day more in keeping with my own daily routine.
James R, Libertyville, IL
Refrigerator repair
Francisco did an excellent job in identifying and fixing the problem. Job well done!
Yogesh T, Buffalo Grove, IL
cleaning up would be appreciated
I was surprised that Sears was ok leaving three large boxes full of old and new parts at my home. Javier informed me that was not his job, not Sears policy to remove those. Remember I got stood up once and had to wait several days to be rescheduled, then had faulty parts shipped from Sears and so now it's up to me to dispose all of that extra junk. so be it. However, I was dismayed to go downstairs and see black dirt (?) all over the carpet, inside the washer, on top of the washer AND on top of the dryer. Terrible. Overall I have had a very negative experience with Sears. highly disappointed
Michelle A, Arlington Hts, IL
No resolution
No resolution provided. He said I can't touch this it's my liability. He also said I need to deal with previous company which is not his place to say that.
Vignesh R, Buffalo Grove, IL
Tech was good but nearly 5 hours after my CONFIRMED window
Worst service from trying to reach anyone. Could not teach technician, could not reach service center except for BOT. WILL CANCEL MY CONTRACT AND NEVER USE SEARS AGAIN.
Dawn S, Vernon Hills, IL
dryer was not drying and lint all over the inside of the dry
Despite what looked like the dryer should have been ok after the tech was finished-- IT WASN'T -- we ran a load foe about 1 1/2 hours and there was lint all aver the inside of the dryer and the clothes were not drying same as before the tech came -- THERE WAS SOME HEAT INSIDE THE DRYER BUT THE CLOTHES WERE STILL WET AND LOT'S OF LINT--- I need someone to come out AGAIN and see what else could be wrong -- all of this despite the tech basically taking the dryer apart-- he did try hard
Robert S, Mundelein, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 05, 2023
Refrigerator-Not Adam
After months of trying to get the freezer working, technician installed parts that had been ordered and we had for a period of time. These parts were replacement parts for the replacement parts that failed. We also had parts and expectations to help adjust the door so that it did not scrape the bottom. These too were ordered by A&E services. This tech says we needed a new door as he complained about all the work to take the door off claiming the problem would not be solved by the parts to fix the hinge with the ordered spacer. He didn't even try and the process to take the door off is actually straight forward. Very disappointed that we still have a door that is continuing to scrape at the trim and ruin the fridge. Most importantly, it took over 4 months of service calls and parts to fix the freezer as each visit required new parts that took 7-10 days to receive then another 7 days for a visit and no effective human contact to expedite. Very frustrated!
Michael B, Deerfield, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 13, 2023
Pleasant but problem took second visit
Dajaincer was pleasant and professional. He replaced the dead compressor along with the other necessary components. I do not know if he checked the system before leaving however after 6 hours the refrigerator still had not cooled and I was forced to call Sears service to schedule a follow up. He mentioned that there were several small leaks that he repaired the second time out. The lesson though is those leaks should have been fixed before he left the first time.
Justin E, Hawthorn Wds, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 14, 2023
Dryer Repair
Upset he was scheduled this call due to scheduling errors in home office. Contacted home based after questioning customer and was able to perform service. Advised of coin in dryer drum - was not addressed. Also left line all over floor in front of dryer.
Mike M, Northbrook, IL
Customer service response - Hi Mike, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 05, 2023
