7200 Harrison Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer
It's still leaking The service tech just left and said the washer is good to go. I tried to use it and it started leaking again.
John A, Capron, IL
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 11, 2023
Useless
Tech told us we needed a new ice maker turns out we only need to turn down the water pressure
Gerard W, Poplar Grove, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 09, 2023
Pass on sears home services
This review is more on the services provided than in the tech. My hot water heater has been out of commission for several days. After determining that the water heater needed to be replaced the tech told me I would receive a call the following morning to discuss the details. After not receiving a call the next day I called the service number. After going through a number of people I was finally connected to the water heater department, who after reviewing my service notes, told me it would be 5 business days for before they determined that I was eligible for a new water heater and if I was determined to be eligible (even though my contract explicitly stated that a new one would be provided if they were unable to repair the old one) it might be as long as 2 to 3 weeks before they could establish an appointment to replace it. How do they expect you to go a month without a water heater? Worst experience I've ever had.
Lloyd U, Sycamore, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 13, 2024
THE WORST SERVICE POSSIBLE
Not only was he disrespectful coming into our home to look at our stove, he scheduled the appointment to come back and service it and never showed up. He came back and told us we had to pay another fee again. (Which is not part of our warranty) DO NOT GO WITH THIS COMPANY FOR ANYTHING! This is just the short version of this.
B.N., Illinois
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 28, 2024
No experience for what he is doing
Juan spent over 20 minutes telling me he had to photo a copy of my check, this is inexcusable, didn't any one show him how to do this?? I also don't want photos of my checks and I let my bank know this was being done and they weren't too happy with it either. With all the scams going on and people looking for any way to get into your accounts this is not acceptable. I sent him on his way because he didn't even know what he was supposed to repair. I signed up with you in good conscious and I really need someone to repair my washer or I need all my money back that I have paid you.
Robert L, Rockford, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 22, 2024
Lack of info
Tech stated that he would not work on DW until copper pipe was replaced with flexible hose due to code? What code? Didn't not provided one
Bennie W, Machesney Park, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 13, 2024
Still hasn't done anything yet
He show me there was a animal nest inside the unit. But no work
Lemadire W, Machesney Park, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 06, 2024
Outrageously overpriced mediocrity
I don't leave 1 star as a reflection on this technician specifically, but more so on my entire experience with Sears Home Services. I booked my appointment online. I submitted the serial number and a picture of the serial number. I submitted a picture of the problem. Apparently that's supposed to help them provide better service. Maybe it would have if both technicians who came out gave any indication that they had looked at any of the information I submitted. Instead they both showed up unfamiliar with the problem. Further, I had to show both of them where to find the serial number on my dishwasher. The first one who came out started arguing that he couldn't service it because there was no serial number, after I specifically told him where to find it. I had to pull the dishwasher out, myself, for him, to show him (and the next guy too) where it was so they could service it. The first guy who came out had to order a part and told me I had to pre-pay for the work. I paid more than $300 for the labor alone. The tech who actually came out and fixed it spent 30 seconds replacing the part, so I effectively paid over $36,000/hr. for his service. That's not a typo. The cost is ridiculous. The service is poor. I will never use Sears again. Next time I'll just order the part and look it up on YouTube and probably get it repaired sooner and cheaper. Both technicians who came out where very nice people, and I blame the company more than the employees. I paid way too much for way too little. I cannot more avidly recommend against using Sears Home Services for appliance repairs.
Customer, Rockford, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 29, 2024
Repair failure
Miguel never acknowledged that he understood what he was there to do- repair the ice maker. Because the water line to the ice maker was disconnected he repeatedly said it was a "plumbing problem ". I said I'd reconnect the line so he could do the repair and he went to his truck. The connection was fast and when I was done I went out to the driveway to tell him. He rolled up his window in my face and drove away.
Mary L, Rockford, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 28, 2024
No star
He was cussing alot while he was working on dryer he said it need a vent but didn't say if he had one I figured since he worked on dryers he would have an extra vent in his van but I do not want him back into my house if that, what kind of service people you have? I do not want to use your service anymore
Ronny S, Freeport, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 24, 2024
