7200 Harrison Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great service, great tech.
Anthony arrived on time, very professional and explained everything he did in an easy to understand and friendly way. One of the best service techs I have had the pleasure of doing business with.
Matthew R, Machesney Pk, IL
Guggenheim
Very professional, fixed my appliance quickly, explained exactly what the problem was with my appliance
James R, Machesney Pk, IL
Technician is fine
I didn't think the 25 year microwave would be covered. I told Sears over the phone I could not get to the model # or serial number because a person would have to pull the heavy Kenmore microwave out of the wall. I am too old to do it. Sears that would be no problem. The technician could do it. I was Right. It was a problem. The technician could not/would no pull it out. It was a waste of time.
Dewaine N, Rockford, IL
Jose C
He was pretty much okay, but I had to call him back to put the door back on, and he left the seat of the toilet up.
Janice P, Rockford, IL
Very helpful
Ronald did a good job diagnosing the problems with my dryer and refrigerator and giving me the prices to repair them so I could make a decision on proceeding or not. The only problem was he didn't have the part needed with him and wasn't able to get back to fix the dryer for a week.
Johnna M, Sycamore, IL
Experience
It was an easy job he was in and out. Nothing special he was courteous engaging
Sam M, Rockford, IL
Fixed broken ice maker and flex zone
Omar came and repaired my broken ice maker and flex zone drawer as requested. He was all business and got the job done despite so much ice buildup on old ice maker that it would have required days to fully defrost. There was a new part leftover when he was done so I'm hoping he just didn't need it. Also there was a crack on a shelf that I don't think was there before, but am overall happy with the work.
Dawn M, Machesney Pk, IL
Great guys
Very thorough took time and were very respectful guys they did great
Rachel K, Roscoe, IL
Good service from Miguel… terrible prices
Miguel was fine. Yet, I was charged over $200 in labor to install an ice maker unit. Took him 10 minutes. Seriously terrible pricing. Robbery is a good term.
William W, Sycamore, IL
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 30, 2024
Whirlpool washer
Very personable technician but washer still isn't working properly. Technician said we have thirty days covered if it's not working. Rescheduled another call and then we were told that we will have to pay for the call and parts. This is covered by home warranty and the problem should have been fixed the first time
William B, Belvidere, IL
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on January 09, 2024
