7200 Harrison Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ice maker replacement
Dino was very skilled and identified the problem quickly. He was also very polite.
Jim D, South Beloit, IL
Excellent Customer Service.
Once again had the pleasure of dealing with Anthony, and once again proved he was an excellent technician. Thank you!
Matthew R, Machesney Pk, IL
Tech not the problem
Shane was great on the 3 visits he was at our home. Extra trip because we called to confirm all parts were not here but your customer service said they were. Wasted trip. Problem is your communication with the customer. An 8-5 window is too large. Your online link is not accurate for the appointment tech schedule. I wasted a whole day today waiting for tech. Each time I opened link gave me a different time. First was he should arrive at 856 and I had 1 stop ahead of me. Tech didn't show until 415. That is just wrong. That is not Shane's fault that is your system. I also tried to call. 41 minute wait to speak with someone. I did live chat. They told me 1151am to 1251pm and it was already after 1 pm. Again Shane was great. Repaired and friendly. Your issues are communication. If I would have know. Tech would not be out until after 3 would not have had to take the entire day off.
Laura F, Loves Park, IL
Ice maker repair
Omar was prompt and polite. He made our repair a pleasant experience!
Jim D, South Beloit, IL
Fix stove
Did a great job
Frederick H, Rockford, IL
Dishwasher
Friendly and knowledgeable guy. Easiest part of my day, thanks!
Mike V, Machesney Pk, IL
Ronald was very friendly.
There was a few hiccups with parts, but once all the parts were figured out it took Ronald no time at all to put them all in. Thank you for the good job.
Jennifer M, Belvidere, IL
5 stars, Anthony! ⭐️⭐️⭐️⭐️⭐️
Super friendly and personable. Very fast getting the work done. Thanks for helping.
Cassandra N, Poplar Grove, IL
Great Service
The technicians were professional and provided excellent service during the visit.
Nabil A, Rockford, IL
Great Experience
Anthony has been wonderful my air conditioner has been a headache for him and he doesn't give up
Douglas M, Kirkland, IL
