7200 Harrison Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not Impressed
Technician did not seem to be knowledgeable to any extend regarding repair. Was at my home for 10 minutes and said that unless it stopped working he couldn't do anything. He did not even open the machine or make any attempt to do a real diagnosis. Just turned on a cycle watched it for 5 minutes and then asked me if I wanted him to stay longer? That really took me off guard but based on my initial impression of this gentlemen it seemed fitting. I will never call this service again.
Michael P, Rockton, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 27, 2024
Bad technician and it seems like the company does not care
I'm sorry I'm giving this technician a bad report. He came out here twice replaced 2 different parts still different parts. Still the furnace was not working. I had another company come out 3 days later. Fix the problem in 10 minutes. Because the technician at this coa and e factory services did not do the job right? So I am giving him a bad report. Cause I don't think he's a good technician. Sprinkling right now
Ronald R, Rockford, IL
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 01, 2024
John-great service; Sears warranty service is deplorable
I scheduled a warranty service for our washer online on 9/18 for 9/26 between 8:00 & 5:00. I stayed home all day on 9/26 to await the service technician. At 4:30 we received a text that our appointment was canceled and rescheduled for 10/3, another week out with no washer. No call, no consult to ensure that date was acceptable. I spent 1.5 hours on the phone being transferred and disconnected numerous times to find out what happened. I was eventually told that the service tech was overbooked and that it happens all the time by a woman who was very difficult to understand. When the rescheduled time finally arrived the problem was repaired in about 45 minutes. The "overbooking" and rescheduling another week out is unacceptable! We pay good money for this service and to be treated like this is totally unacceptable.
Kurt Ditzler, Durand, IL
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 04, 2023
Unprofessional
The Technician was unprofessional. He came in with a know it all attitude and didn't have the patience to listen and communicate in an effective and respectful manner. He talked loudly and obnoxiously. He was bothered at questions being asked about what services need to be done to our unit. He was more concerned about telling us what our warranty company would and wouldn't approve of instead providing us with the services that we actually needed. The tech all in all didn't want to do the work to show our unit absolutely needed to be replaced. We got reassigned to a new and very Professional HVAC company. Thank goodness we did because our A/C unit is currently in the process of getting replaced.
Stephen R, Byron, IL
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 01, 2023
