1607 36Th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher
Steve the repairman was great very helpful on ideas on how to keep the dishwasher clean
Carol K, Mendota, IL
Kenneth
Very nice young man , came on time , knew what to do
Barbara M, Ottawa, IL
Review
Efficient, knowledgeable courteous . Patient when having to repeat what he said, clean and respectful of my home
Leatricia E, Mendota, IL
Steve
Steve has done amazing work and is very Courteous. Be happy you have a employee on your team.
Nancy M., Earlville, IL
Mrs D
He was thorough and informative but unfortunately 48 hrs later leaked all over floor and froze all around freezer door. Started July 28 and still in a mess.
Martha D, Sterling, IL
Fast, efficient and a really nice guy
There was an issue with the appointment being rescheduled, but he's stretched pretty thin as the only tech in about a 100 mile radius. Sears could've done a better job with communication. I ended up communicating with Devin directly since all attempted contact with Sears was unsuccessful. The AI chat bot was frustrating and not helpful at all.
Cass H, Marseilles, IL
Water heater.
He was good. I have gas water heater. He said I need a electric for a electric water heater. It's a gas water heater. I have a panel with 4 blinking lights reading hight temperature shutdown. And did not solve my gas water problem.
Doug C, Sterling, IL
defective water heater
Sears Technician, Michael , ID Number 0009589 was at our house to service our Sears water heater. We have an extended warranty on all 5 of our appliances purchased from Sears. On 4 of our appliances our warranty will end on Oct. 10 of 2023. On our water heater the warranty ended on Aug. 23 of 2023 at midnight. We made our service appointment on Aug. 23 in the morning. Sears agreed that the warranty was still in effect. Michael came out on Aug. 29th., but had to return the next day because it still was not heating. When Michael came out the next day, besides not heating, he noticed that it was leaking. There was nothing else that he could do and said that SEARS would be contacting us about replacing our water heater. So far we have not heard from SEARS. Before Michael came out, we were without hot water for 10 days. How soon will SEARS be contacting us?
Gerald Harcharik, Streator, IL
Martha Dowell
Waited a week, appt time went from 4:30, to 7:30 pm .. to 5:39, to 7 and tech showed gratefully and called at 4:40 that he would be here at 5 . It is now 24 hrs later and I have no ice and was not given any instructions as what to do if that was the case. Not happy
Martha D, Sterling, IL
Didn't fix the problem.
Our dishwasher was leaking so I replaced the door gasket, but still leaking a bit. Called for repairman, and they got here really fast. He looked at the dishwasher and thought we weren't cleaning the screen well enough. We cleaned the screen and he left. We ran the dishwasher and it is still leaking as bad or worse.
Lonnie H, Seneca, IL
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 03, 2024
