7503 W Cermak Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Microwave Door Replacement
The install and service was really really nice. My only issue is that he left the old door in the box in the middle of my kitchen.
Kimberley C, Westchester, IL
Water Heater
Came and left within 10 minutes. Didn't touch the machine, just asked a couple of questions and said that it was submerged and needed to be replaced. There technician was not the issue. When I arranged the appointment, it would have been extremely helpful if staff would have said, we no longer sell or install water heaters. That was a waste of time for the service tech to come out and I could have saved money with the diagnostic fee!!!
Di Jo, Chicago, IL
He seemed bothered to be here
Could have been better he seemed bothers and and mention multiple times its a 119 Diagnostics fee
Michael P, Broadview, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 06, 2024
The refrigerator filter
He didn't say much
Carolyn N, Oak Park, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 24, 2023
Freezing refrigerator repair
Terrible. It took a month to repair my refrigerator. The tech was good but the process was terrible.
Nicholas C, Oak Brook, IL
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 03, 2024
Washer machine
I be waiting for this person and never show up they been doing this 3 times so so I don't recommend this to anybody
Lorena G, Cicero, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 28, 2024
POOR
HE NEVER ATTIVED, AM STILL WAITING. NEED REPAIR KNOW!!!!!!11
Richard N, Western Sprgs, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 12, 2024
Charged fee to visit
He did not do his job. What ever happened to my case that was created by phone I never received any paperwork stating what the issue was with my dryer and still have not received it yet. I'm really starting to feel like this is a scam. If your technician has done his job it should not be an issue as to his findings.
Lisa G, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 21, 2024
second floor air conditioner is not working.
On 10-23-2023 the the yearly maintenance person said that he repaired the second floor Air conditioner. That Air conditioner is not working. Apparently his repair was not successful. He has to come back and finish the repair.
Zehra R, Oak Brook, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 25, 2023
Canceled again
I never received services. The appointment has been canceled and rescheduled since 8/31 which was the day of my request. Today I was told it was too cold for the repair and that they were waiting on the parts but according to AHS part part has been ordered.
Mary B, Chicago, IL
Customer service response - Dear Mary thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 09, 2023
