7503 W Cermak Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great service
What a great experience. This gentleman was great. Thank you Henryk! He was very professional and knowledgeable. My dryer is now in perfect condition. I truly hope that next year when we get our yearly maintenance check we can request Henryk
Alicia M, Berwyn, IL
Good job
Friendly and helpful. Fortunately the repair was more electronic code issue.
Mark J, Clarendon Hills, IL
Very professional technician
Very professional technician
Anita M, Westchester, IL
Polite Rep
Jorge was nice enough to call and say he would be here after the 5PM deadline. Of course I was disappointed that a small piece of plastic that couldn't cost more than fifty cents would be over $500, so I declined. I would suggest a system that doesn't take so long for the tech to check out be considered. It explains part of the high cost - I am basically paying for his time here...................Thanks for asking.
Mary D, Westchester, IL
Fixed stove
Got the job done. Would have appreciated a heads up that he was running late.
TM, Oak Park, IL
Wouldn't rehire
My technician was quick and seemed efficient as far as I could tell & he was friendly enough. I didnt love that he didnt seem to have any background info when he arrived and luckily I had the part needed so I could give it to him so he would know what to fix. Doesn't seem to be great communication between the first and second technicians. My experience with Sears was significantly less favorable. This is the 3rd scheduled visit to get this fixed (one being when a tech cancelled after 5hrs of waiting). A 8am-5pm window with no clear idea of when/if they will arrive is ridiculous. It's near impossible to get through to a customer service rep by phone and your rebar the mercy of a random email account with a generic return call. I would gladly buy a new appliance elsewhere than have to use this company again. I would not be able to recommend servicing through your company if asked.
Charlotte P, Forest Park, IL
Good service but late
How can you be 30 minutes late to an appointment with an 8 hour window. This isn't Clint's fault
Rick C, Hinsdale, IL
Great service
Mardell was very professional, diagnosed the problem quickly and told us what the solution was
Annette H, La Grange Pk, IL
Dyer not heating at all
Monty was very polite and knowledgeable… got the dryer up and running quickly !
George S, La Grange Pk, IL
Kitchen Aid Refrigerator repair
The two technicians were very professional they made two visits the same day because they had to find and purchase the parts for the repair
Isiah S, Oak Park, IL
