2 Fox Valley Center Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ice maker DOESN'T WORK
We spent $600+ dollars, was told to wait 24-48 hours, and then we'd have ice. We followed those instructions but our ice maker DOESN'T WORK. Call or text to tell me WHAT you are going to do to remedy this situation, AND WHEN will this happen! We were hoping to have ice before the Memorial Day Weekend family gathering. Nope didn't happen. We had to buy ice. We're VERY disappointed! Was it the ice maker or was it the installer? It's like the water was never turned back on… our installer was on his phone the whole time… could that have caused him to be distracted? We're very disappointed with this service!
Edward P, Naperville, IL
Customer service response - Edward, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on May 28, 2024
Unprofessional
This technician came to my home and was on his phone the whole time. He appeared to be looking for a manufacturer date for which I spoke to him providing the date, and he barked back saying "I'm not talking to you" and proceeded to talk on his phone. Then, he was not wanting to show me the breakdown of cost associated with the repair and raised his voice repeatedly at me. I asked him to leave my home a few times for which he kept arguing with me. I ended up trying to deescalate the situation as much as possible and declined service just to get him out of my home.
Anonymous, Undisclosed
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 02, 2024
Rude Technician
Extremely rude. Left from the entrance without coming inside the house. Refused to check the appliances. Departed angrily. Shouldn't be sent to anybody's house. Previously he came to check a oven but couldn't fix it.
Amirul C, Naperville, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 04, 2023
Rude technician
Extremely rude. Left from the entrance without coming inside the house. Refused to check the appliances. Departed angrily. Shouldn't be sent to anybody's house. Previously he came to check a oven but couldn't fix it.
Amirul C, Naperville, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 04, 2023
Not a good experience
Not a good experience. He could not provide the information is needed. Extremely rude. I am extremely disappointed by the service.
Souvik K, Aurora, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 03, 2023
Rude and useless guy with a lot of attitude
This guy came to fixe our freezer which was working but not freezing optimally, spent 3 hrs on the job and told us that it has been fixed and we should the freezer 8-10 hrs to recharge. Not only was is not "fixed" it made things even worse, now the freezer is not working at all. Dealing with this company since has been a nightmare. I warn you to not hire this company, if you are stuck with this company, don't ever agree to get this technician
Shiraz T, Naperville, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2023
Cannot service build in refrigerator
Technician said he could not service a built in. Asked why he came out since I provided him the serial number of my refrigerator. He said he could repair some things so he came. No one told me he was not capable of doing the repair. Complete waste of time and money.
Britt B, Batavia, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 24, 2023
Issue is not resolved
Issue is not resolved even after the new part , waste of time
Prashanth P, Aurora, IL
Customer service response - Hi Prashanth, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 10, 2023
People Don't Understand English & Give Wrong Expectations
I had a repair service for my refrigerator, the tray was not installed properly and it was making loud sound. Called within 5/10 mins of technician leaving and was told someone will come back same day I.e. 08/09/2023. But no one showed, upon following they were suppose to come back same day, No one showed up and when I called they put me down 2 days for a small fix. Hopefully my tray doesn't break and if it does Sears should take the responsibility for poor service and fix it at their cost. Also, their call center is somewhere in Asia, the people their don't understand many nuances of products and related things here and one of the agents their told me to not open refrigerator for 2 days till my appointment. That not how thing works, please work on their proper training.
Nitin S, Naperville, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 09, 2023
Worst Service ever!
Air duct of the refrigerator was frozen with ice. The technician spent only 30 mins trying to thaw the ice by the steamer. Unfortunately, that did not work and suggested turning off the refrigerator for 48 hours. How is this a solution to any problem? I had to call another technician who used the steamer for 2 hours to thaw the ice in the air duct. Bad experience and poor service.
Soumya G, Naperville, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 09, 2023
