111 E Puainako St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Misdiagnosis
Problem misdiagnosed and needed a different part not carried by Sears/SHS
Kyoko Awamura, Kailua Kona, HI
did not complete job
Kevin was ok but did not complete the job. He forgot to install the cover to the door hinge. Please send him back to complete the job.
Lorna C, Hilo, HI
Repair window
Need to give a shorter repair window than 8am - 5pm.
Sandra T, Hakalau, HI
Relatively good
Sears scheduling system is terrible. On the day of our service call, we received a phone call saying the service call was tomorrow. Albert did the best he could but he receives no historical information so relies on me for information. Repair of the dishwasher took 5 months and we still do not know if it works. This is totally unacceptable.
Clyde S, Mountain View, HI
Holi is the man!
Excellent service from the technician I know well from previous visits. Highly recommended!
Steven K, Papaaloa, HI
Customer service response - Dear Steven thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 06, 2024
Washer lock repair
Although the frozen lock was repaired, I was disappointed the tech had not checked washer for other possible malfunctions. My past experience with experienced techs has shown this to be standard procedure. The lock on this model has been a continuous issue and this time I was not clear whether there were other issues. The lid lock functions, but the thoroughness of the service was not satisfactory. Any repair on an appliance should be followed by running the machines to confirm they are in full operation. Anyone disagree?
Julie W, Hilo, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 02, 2024
Dishwasher Repair
Upper rack is bumping side and kind of hanging up when closing
David B, Waikoloa Village, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Revised opinion
Kevin seemed great on the initial visit, but now that we need a simple piece of information to give to the manufacturer in order to make use of the warranty he won't respond to us. Very angry, to say the least. We've been without a fridge for almost a week Karen Cooper
Karen C, Hilo, HI
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on November 29, 2023
Washer repair
Gary was very professional, prompt and communicated well. He go the job done well. We are very satisfied.
Marlene T, Hilo, HI
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on November 18, 2024
Recall Oven Repair Job
Poor experience. First time Eric showed up saying I cannot fix your oven today after I waited all day. Explain to him that I already waited 30 days after purchasing a new warranty through Albert. Another repair man was very helpful. All service had to do was complain about Albert wasn't supposed to, sell me the warranty. Then he shows up the second time without the parts without a helper only had to do was complain about Albert and complain about his own boss. Then I remarked that if he can't fix the job, I need to move on because again I waited hours for him and I am 30 miles out of town and told him why didn't he text the information that he could not do the job today? Why did he lead me onto be there if he knew he couldn't do the job Again, all he could do was complain about Albert and his own boss. This is a recall job. It is known that this job requires two repair men. Why are we having problems getting two repairman to correct the broken part?
Marcia J, Volcano, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 22, 2024
